Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Carla Velasquez

CANYON CNTRY,California

Summary

Customer-oriented General Manager with 8 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

El Pollo Loco
Valencia, California
10.2022 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Delivery Driver

Uber Eats
Valencia, CA
07.2020 - 09.2022
  • Delivered food orders to customers in a timely manner.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Maintained cleanliness of vehicle interior and exterior.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Coordinated with restaurant staff on order accuracy and pickup times.

Housekeeper

Self-employeed
Valencia, CA
08.2015 - 08.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Ensured that all health standards were met during cleaning operations.
  • Used cleaning chemicals following proper guidelines.

General Manager

El Pollo Loco
Valencia, CA
04.2010 - 06.2015
  • Ensured compliance with health, safety and sanitation standards.
  • Maintained accurate inventories of food, supplies and equipment.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Scheduled staff shifts and monitored labor costs.
  • Recruited, trained and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Provided direction, guidance and motivation to team members.
  • Created weekly work schedules according to staffing needs.
  • Conducted regular meetings with staff members to discuss operational issues.

Education

High School Diploma -

Golden Oak Adult School
Valencia, CA
09.2022

Associate of Arts - Bilingual Education

Centro De Estudios Tecnologicos Industrial
Gomez Palacio Durango, Mexico
08.1990

English

Collage of The Canyons
Valencia, CA

Skills

  • Staff Supervision
  • Recruitment
  • Problem-Solving
  • Child Supervision
  • Housekeeping
  • Time Management
  • Schedule Management
  • Recruiting and Hiring

Certification

  • food safety certified

Timeline

General Manager

El Pollo Loco
10.2022 - Current

Delivery Driver

Uber Eats
07.2020 - 09.2022

Housekeeper

Self-employeed
08.2015 - 08.2020

General Manager

El Pollo Loco
04.2010 - 06.2015

High School Diploma -

Golden Oak Adult School

Associate of Arts - Bilingual Education

Centro De Estudios Tecnologicos Industrial

English

Collage of The Canyons

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Carla Velasquez