CARLA VENTURA
McLean,VA
Overview
24
24
years of professional experience
Work History
Client Development Manager
Saks Fifth Avenue
12.2021 - Current
- Management Leader, creating a high-performance team and consistently coaching for optimal sales results
- Developing team through onboarding, training, and performance management of the selling team
- Performance issues are managed effectively, counseling out poor performers while proactively recruiting to fill positions
- Strong problem solving and collaboration skills
- Talent acquisition, employee engagement, policies, and procedures Task prioritization and time management
Store Manager
EXPRESS
10.2014 - 12.2021
- Direct Store operations, recruiting, management, training and driving sales
- Drive productivity, compliance with company policies and create great in-store experience
- Lead talent, attract, hire, develop, inspire, and retain top talent
- Achieving and exceeding sales plan and goals
- Lead execution, set and achieve the highest standards in retail execution, focus on all operational targets
- Lead customer experience, build stores environment focused on delivering great in store customer experience.
Store Manager; District Trainer
Coldwater Creek
01.2013 - 01.2014
- Responsible for the highest volume store in the district and region at flagship location
- Managed various teams including visual, operational and seasonal staff to maintain flawless execution
- Lead store employees through sales leadership, training and coaching with a combined effort to drive, analyze and improve business performance
- Implement action plans for financial success through analyzing historical metrics and comparing P&L against prior year's performance
- Maintain the integrity of the brand by embracing corporate philosophy and culture and applying the value of exceptional selling and service
- Develop and execute merchandising strategies in conjunction with all directives and with visual excellence standards
- Recruit, hire, and on-board top talent sales associates and leadership team.
Store Manager
Coldwater Creek
01.2012 - 01.2013
Store Manager
Coldwater Creek
01.2008 - 01.2012
Assistant Store Manager
Coldwater Creek
01.2007 - 01.2008
Assistant Store Manager
Esprit
01.2006 - 01.2007
- Entrusted to aid store manager in selecting new talent for internal staffing
- Created and implemented succession plans for internal teams aimed at enhancing confidence and capabilities of associates for future growth
- Manage operations division dealing with receiving and transferring of products between stores, inventory, and supply chain ordering
- Responsible for visual management by directive per floor setting, mannequin changing and refilling the floor up to standard
- Incorporate add-ons to help achieve daily sales goals and track KPI reporting.
Store Manager
Motherhood Maternity
01.2003 - 01.2006
- Specialized in excellent customer service with a focus on expecting mothers demographic
- Prioritized team skills on product knowledge and expertise
- Place high emphasis on managing, training, and developing successful sales associates for niche market
- Maximize sales by creating a positive shopping experience for a specific target market
- Responsible for assigning store activities, networking, recruiting, and team building
- Traveled to other retail locations within the district to assist in store operating and visual procedures.
Assistant Store Manager
Motherhood Maternity
01.2002 - 01.2003
Assistant Store Manager
Limited Too, Inc.
01.2000 - 01.2002
- Maintained a high priority on building wardrobes targeted for younger market base
- Provided support in areas of human resource management and team building
- Support management team and ensure that excellent customer service is provided to all clients
- Delegated responsibilities by team among visual and human resources staff.
Store Manager
UNITED COLORS OF BENETTON, Inc
01.2014
- Managed flagship store with revenues exceeding $3 Million annually
- Lead and coach a team of 30 associates in sales, visual merchandising, and daily operations
- Develop teams to engage client base to maximize sales goals and continue growth in customer retention, exceeding customer satisfaction and maintain employee morale
- Mentor associates on weekly performance of sales, cross selling and up selling activities to develop associate knowledge and skill set
- Establish operational efficiency process for floor sets, cash wrap, and stock rooms
- Recruited and built new staff by an additional 50% to encompass sales and floor set teams.
Skills
- Expert in leading teams within a high volume and dynamic sales environment through the creation of staff mentoring, client relationship, coaching, and product knowledge
- Highly motivated Manager in fast paced industry with passion for exceeding sales targets
- Knowledge in establishing a proactive approach for team engagement, staff-to-customer dialog and components for up-sell and cross-sell opportunities
- Embrace retail industry core values and standards while meeting the demand of market specific trends and consumer acceptance
- Proficient at creating and collaborating with teams to deliver exceptional and memorable client experiences
- Microsoft Office Suite
- Various POS systems within the retail industry
Accomplishments
- Being Fearless Award at Saks Fifth Avenue 2022
- Top 3rd District Ranking with EXPRESS 2017-2019
- WOW Award at EXPRESS 2018
- APEX Award at EXPRESS 2017 & 2018
- Everyday Achiever Award at EXPRESS 2018
- District Trainer - Opened 7 stores with Coldwater Creek, 2014
- Top 10 Volume Sales in company at Fair Oaks Coldwater Creek, 2013
- X-store Trainer for district, 2013
- Grand Opening # 1 Volume Sales achieved at Woodbridge in District History, 2012
- 1 Ranking in Overall Metrics at White Flint location, 2010
Languages
English
Native or Bilingual
Timeline
Client Development Manager
Saks Fifth Avenue
12.2021 - Current
Store Manager
EXPRESS
10.2014 - 12.2021
Store Manager
UNITED COLORS OF BENETTON, Inc
01.2014
Store Manager; District Trainer
Coldwater Creek
01.2013 - 01.2014
Store Manager
Coldwater Creek
01.2012 - 01.2013
Store Manager
Coldwater Creek
01.2008 - 01.2012
Assistant Store Manager
Coldwater Creek
01.2007 - 01.2008
Assistant Store Manager
Esprit
01.2006 - 01.2007
Store Manager
Motherhood Maternity
01.2003 - 01.2006
Assistant Store Manager
Motherhood Maternity
01.2002 - 01.2003
Assistant Store Manager
Limited Too, Inc.
01.2000 - 01.2002
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