Carla Villagra
Wethersfield,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Spanish Interpreter
ITI
09.2023 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
Interpreter
Baystate Interpreters
07.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Gym Receptionist
Top Class Gym
09.2018 - 12.2018
- Collected payments, renewed memberships and resolved billing issues.
- Processed membership applications and payments accurately and efficiently.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Provided information on class schedules, pricing plans, and available services.
- Maintained accurate records of all transactions in the gym's database system.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Adhered to company policies and procedures while providing excellent customer service.
Education
No Degree - English Education
IES N5 Jose Eugenio Tello
Jujuy - ArgentinaHigh School Diploma -
Colegio Modelo Palpala
Jujuy - Argentina10-2011
Skills
Fluent Spanish
Fluent English
Customer relations understanding
Confidentiality Practices
Note-taking Techniques
Relationship Building
Telephone interpreting
Consecutive interpreting expertise
Timeline
Spanish Interpreter
ITI
09.2023 - Current
Interpreter
Baystate Interpreters
07.2023 - Current
Gym Receptionist
Top Class Gym
09.2018 - 12.2018
No Degree - English Education
IES N5 Jose Eugenio Tello
High School Diploma -
Colegio Modelo Palpala
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