Carla Viti
Eagleville,PA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
35
35
years of professional experience
Work History
Director of Group Fitness / Trainer
Crunch Fitness
01.2025 - Current
- Responsible for developing quarterly schedules, meeting with all employees, overseeing entire Fitness Studio.
- Weekly review with GM and Director
- Closing monthly sales to meet quotas
- Managing all emails, voicemails and troubleshooting for customers.
- Personal training for new members.
- Selling personal training for all new members.
- Manage a team of 25 employees.
Sales Operations Coordinator / Manager
Teligent Solutions
01.2024 - 11.2024
- Manage all customer emails, scheduling communications with customers, and coordinating with field staff and managers.
- Responsible for setting up weekly staff meetings.
- Weekly review with the Owner and Operations Manager.
- Responsible for all customer contact and scheduling of all new installations.
- Direct ownership of problem resolution of customers.
- Liaison for customer questions relating to the scheduling of estimates, jobs in progress, and executing certificates of insurance.
- Update all scheduling tools: Spreadsheets, Production Tracker, and Google sheets
- Work with customer and field managers to order materials and communicate the schedule.
- Ensure all documents are signed and in job folders before the job starts.
- Coordinate acquiring permits for all jobs.
- Responsible for collecting all signed contracts from customers.
- Responsible for daily updates and communicating to the Leadership of the company.
- Teligent Solutions has developed a reputation unsurpassed in the security industry as a premier security consulting firm. Teligent provides state-of-the-art solutions to their clients providing the most effective products in the industry.
Administrative Assistant
Methacton School District
01.2018 - 12.2023
- Assisted the Principal with all truancy letters and child accountability specific documentation.
- Responsible for all substitute teachers schedules and vacation tracking of all teachers.
- Organized all substitute teachers into correct classrooms daily with lessons.
- Responsible for giving instructions to teachers with important requirements daily.
- Created excel spreadsheets for tracking vacation of students.
- Personalized letters to parents within district regarding students.
Owner/Operator
Carla Viti Owner/Operator of Hair Salon
01.2007 - 2020
- Managed daily operations of hair salon, ensuring efficient workflow and customer satisfaction.
- Oversaw hiring, training, and mentoring of staff to enhance service quality and team performance.
- Developed and implemented marketing strategies to attract new clients and retain existing customers.
- Maintained inventory control, ordering supplies as needed to optimize operational efficiency.
- Established strong relationships with clients through personalized service and effective communication.
- Analyzed industry trends to adapt services and pricing for competitive advantage in local market.
- Implemented health and safety protocols to ensure compliance with regulations and protect client welfare.
- Streamlined appointment scheduling using salon management software to improve client experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
Regional Operations Manager
Advanced Data Systems Corporation (ADS)
01.1997 - 08.2007
- Assisted Regional Sales Director in all areas of management of inside and outside sales representatives.
- Responsible for leading generation of Pennsylvania, South Jersey, Maryland, Virginia, DC, and Delaware.
- Managed eight inside sales personnel, including leading the hiring and training.
- Coordinated all site visits to customers' offices.
- Maintained relationships with client base leading to new sales and customer referrals.
- ADS is a medical software company providing healthcare organizations and providers with software solutions to optimize productivity through EMR, Radiology information, EHR and Medical billing.
Inside Sales and Account Management
05.1991 - 01.1997
- Developed and qualify prospects in Eastern Pennsylvania, South Jersey, Delaware, Maryland, and Virginia.
- Responsible for over one thousand existing accounts in the Tri-State area.
- Promoted from inside sales to existing Account Manager in less than eight months.
Education
Associate of Arts - Business Administration And Management
Montgomery County Community College
Blue Bell, PA06-1990
Cosmetology - Cosmetology
Gordon Phillips Beauty School
Norristown, PA09-1992
Skills
- Excellent communicator both verbal and written with the able to quickly establish rapport, build credibility and cultivate strong relationships internally and externally
- Proficient in Microsoft Word, Excel, PowerPoint, MS Outlook, and Internet Platforms
- Ability to lead, motivate, and achieve results
- Prioritization and high organizational skills
- Independent self-motivated individual with a team player approach
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
Timeline
Director of Group Fitness / Trainer
Crunch Fitness
01.2025 - Current
Sales Operations Coordinator / Manager
Teligent Solutions
01.2024 - 11.2024
Administrative Assistant
Methacton School District
01.2018 - 12.2023
Owner/Operator
Carla Viti Owner/Operator of Hair Salon
01.2007 - 2020
Regional Operations Manager
Advanced Data Systems Corporation (ADS)
01.1997 - 08.2007
Inside Sales and Account Management
05.1991 - 01.1997
Associate of Arts - Business Administration And Management
Montgomery County Community College
Cosmetology - Cosmetology
Gordon Phillips Beauty School