Carla Von Dietsch
Peabody,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Household Manager
Self-employeed
Peabody, Massachusetts
03.2017 - Current
- Created and applied household budgeting plans to manage expenses efficiently.
- Tracked budgets, receipts, and household expenses to ensure financial accuracy and accountability.
- Maintained detailed records of household bills and payments for accounting purposes.
- Managed communication between family members and outside contacts such as schools or employers.
- Coordinated transportation logistics for family members to ensure timely arrivals at appointments and events.
- Organized and scheduled repairs and maintenance on household items to maintain functionality and safety.
- Administered medication and medical treatments, following physician orders.
Assistant
Global News
Haverhill, Massachusetts
01.2012 - 04.2017
- Managed weekly updates of invoices and essential paperwork for financial accuracy
- Monitored weekly inventory sales to ensure accurate stock levels
- Handled heavy lifting for efficient inventory management and organization
- Delivered and Collected newspapers to local businesses and homes
- Wrote out checks and deposited cash/checks weekly
- Worked early morning shift starting at 3 AM
Cashier
Dunkin' Donuts
Peabody, Massachusetts
09.2011 - 09.2014
- Processed cash, card, and mobile payments through point-of-sale system.
- Greeted Dunkin guests and processed counter orders to enhance the customer experience.
- Provided exceptional customer service through active listening and engagement, fostering customer loyalty.
- Maintained cleanliness of checkout area, lobby, and beverage station to ensure a welcoming environment.
- Balanced register drawer during shift changes and closing routines.
- Prepared hot and cold drinks following Dunkin recipe standards.
- Worked early shift from 4 AM to 12 PM, ensuring timely service.
- Supported team members during rush periods and order handoff.
Assistant Manager
Ace Trophy
Lynn, Massachusetts
03.2000 - 02.2011
- Interacted with customers from the 1st phone call to completion of the order
- Coordinated prompt delivery to secure high levels of customer satisfaction
- Managed inventory orders and tracking to ensure availability of materials
- Supervised engraving, plate printing, and trophy assembly workflows
- Verified special orders for spelling, layout, and engraving accuracy to maintain quality standards
- Started and completed invoices
- Wrote checks, balanced checkbooks, ran credit cards
Education
Bachelor of Science - Psychology
Springfield College
Springfield, MA01-1998
Skills
- Household budgeting
- Expense tracking
- Bill management
- Time management
- Problem solving
- Adaptability
- Dependable
- Teamwork
- Integrity
- Communication skills
Timeline
Household Manager
Self-employeed
03.2017 - Current
Assistant
Global News
01.2012 - 04.2017
Cashier
Dunkin' Donuts
09.2011 - 09.2014
Assistant Manager
Ace Trophy
03.2000 - 02.2011
Bachelor of Science - Psychology
Springfield College