Carla Wallace
Clearwater,FL
Summary
Experienced human resources professional with a strong background in customer service, data entry, and office administration. Proficient in MS Office, QuickBooks, and Excel. Excels in inventory management, order processing, and database maintenance. Recognized for exceptional organizational skills and dedication to delivering projects on time with precision. Seeking to leverage these skills in a collaborative work environment. Adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering a positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Supervisor of Elections
06.2024 - 03.2025
- Handle inbound/outbound calls,
- Resolving voter inquiries efficiently
- Processed applications, ensuring data accuracy and compliance
- Enhanced customer satisfaction through clear communication
- Utilized data entry skills to maintain accurate voter records
- Contributed to team by streamlining information dissemination
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Human Resources Staffing Coordinator
Our Hearts Home Care & Staffing
01.2024 - 01.2025
- Coordinate staffing operations, optimize scheduling processes, and maintain quality healthcare service delivery while fostering strong relationships with healthcare professionals
- Communicate staffing needs and resource availability with leadership
- Maintain and balance staffing schedules, ensuring efficient resource allocation
- Analyze staffing data to improve resource distribution and meet regional demands
- Collaborate with Nurse Managers to address staffing gaps and ensure patient flow
- Serve as main contact for clients, ensuring seamless onboarding and relationship building
- Efficiently manage bond exoneration, maintaining accurate agent communication and records
- Proactively address client needs, enhancing satisfaction and service quality
- Collaborate with teams to resolve issues, ensuring solutions align with client expectations
- Maintain detailed CRM records, contributing to process improvements and customer success
- Coordinated staff training sessions to improve workforce development and enhance overall productivity.
- Supported change management initiatives by communicating updates effectively throughout the organization.
- Managed and maintained confidential employee records, ensuring accuracy and compliance with relevant laws.
Administrative Assistant Manager
SPEARMAN FAMILY TRUST LLC
02.2012 - 04.2024
- Input and format documents, ensuring confidentiality and accuracy
- Managed administrative tasks, improving office efficiency
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Directed inquiries, enhancing client satisfaction
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Coordinated projects, contributing to successful event planning
- Opened, sorted and distributed incoming messages and correspondence to team members.
- Facilitated cross-functional communication, organized meetings, and maintained professional relationships with stakeholders and vendors
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Developed systematic approaches to office management, tracked expenses, and generated detailed reports for executive review
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Maintained a professional office environment by ordering supplies, arranging repairs when needed, and ensuring cleanliness standards were met consistently throughout the workplace.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Served as a reliable point of contact for employees, addressing questions or concerns related to benefits, payroll, or company policies promptly.
Customer Service Account Specialist
Hiregy
09.2022 - 01.2024
- Streamlined customer service workflows and implemented data-driven solutions to enhance client satisfaction while maintaining high-quality service standards
- Resolved complex customer inquiries effectively, achieving consistent positive feedback and contributing to improved customer retention rates
- Collaborated with team members to provide comprehensive assistance, resulting in improved customer experience.
- Mitigated risk by adhering to industry regulations, company policies, and data privacy standards when managing customer accounts.
- Improved customer satisfaction by efficiently addressing and resolving account issues.
- Strengthened relationships with key accounts through consistent follow-ups and updates on ongoing issues or initiatives.
- Conducted regular account reviews, identifying potential problems and proactively addressing them to prevent escalation.
- Enhanced client retention by providing personalized support and tailored solutions.
- Managed high volume of inbound calls, maintaining a professional demeanor and ensuring timely resolution of concerns.
Education
High School Diploma -
OSCEOLA HIGH SCHOOL
05.2006
Skills
- Skilled in Adobe Tools
- Service Excellence
- Detail-Oriented Data Input
- Event Management
- Skilled in Microsoft Office Applications
- Strategic Marketing Planning
- Proficient Understanding of Medical Terms
- Property Operations Oversight
- Client Relationship Management
- Calendar Management
- Organizational Time Skills
- Customer Service Skills
- Call center experience
- Customer service
- Good communication skills
- Excellent written and oral communication
- Customer relationship management (CRM)
- Telephone etiquette
- Problem resolution
- CRM software
- Clerical support
- Microsoft outlook
- Administrative support
- Office equipment proficiency
Certification
- Notary Public License - Florida Secretary of State
Timeline
Customer Service Specialist
Supervisor of Elections
06.2024 - 03.2025
Human Resources Staffing Coordinator
Our Hearts Home Care & Staffing
01.2024 - 01.2025
Customer Service Account Specialist
Hiregy
09.2022 - 01.2024
Administrative Assistant Manager
SPEARMAN FAMILY TRUST LLC
02.2012 - 04.2024
High School Diploma -
OSCEOLA HIGH SCHOOL
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