Carla Wanamaker
Philadelphia,PA
Summary
Dynamic hotel attendant with a strong work ethic and guest relations expertise, honed at Marriott Hotel. Recognized for enhancing guest satisfaction through exceptional customer service and efficient issue resolution. Proficient in cash handling and basic maintenance, contributing to a seamless experience for guests and improved team performance.
Experienced with ensuring guest satisfaction and maintaining cleanliness. Utilizes effective communication and problem-solving skills to address guest needs promptly. Knowledge of hospitality protocols and customer service excellence.
Hospitality professional prepared to deliver exceptional guest experiences. Proven track record in maintaining pristine environments and managing guest requests. Known for collaborative teamwork and adaptability, ensuring smooth operations and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Hotel Attendant
Marriot Hotel
04.2023 - 12.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Provided support to front desk staff during peak hours, resulting in shorter wait times for guests.
- Collaborated with housekeeping team to ensure all rooms were prepared and ready for guest arrivals.
- Trained new hotel attendants in proper procedures and standards, improving overall team performance.
- Maximized guest comfort by responding quickly to requests and efficiently resolving issues.
Cashier
Walmart
03.2020 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Skills
- Strong work ethic
- Basic maintenance
- Cash handling proficiency
- Customer service
- Housekeeping standards
- Guest relations expertise
- Cleaning techniques
- Chemical handling
Timeline
Hotel Attendant
Marriot Hotel
04.2023 - 12.2024
Cashier
Walmart
03.2020 - 05.2023
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