Carla Washburn
Saugerties
Summary
Dynamic and detail-oriented professional with extensive experience as a Pharmacy Technician at Saugerties Pharmacy. Proven ability to enhance workflow and ensure patient safety through meticulous medication management and exceptional customer service. Strong organizational skills and a commitment to confidentiality drive efficiency and foster positive client relationships.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Schirmer and Hrdlicka Law
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Pharmacy Technician
Saugerties Pharmacy
08.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
CVS Pharmacy
11.1986 - 07.2016
Education
Associate of Arts - Business Administration
Ulster County Community College
Stone Ridge, NY05.1989
High School Diploma -
Saugerties High School
Saugerties NY 06.1987
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Service-oriented mindset
- Information protection
Timeline
Pharmacy Technician
Saugerties Pharmacy
08.2016 - Current
Pharmacy Technician
CVS Pharmacy
11.1986 - 07.2016
Receptionist
Schirmer and Hrdlicka Law
Associate of Arts - Business Administration
Ulster County Community College
High School Diploma -
Saugerties High School
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