Carla Watson
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant
Main Line Health
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Increased efficiency in office by implementing digital filing system for patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Medication Refills
Medical Administrative Assistant
Care Pavilion Nursing and Rehabilitation Center
03.2018 - 10.2021
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Supported office staff and operational requirements with administrative tasks.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Responsible for updating report for morning meetings
- Ordering labs and radiology exams
- Maintaining file cabinet, thinning chart, discharge audit, lab audits
- Maintain clean nurses station
Unit Clerk
Care Pavilion Nursing and Rehabilitation Center
03.2010 - 03.2018
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the patients chart
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Charted vital signs and weight in a timely manner into system
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Preparing morning report for unit manager
- conducting lab audit, chart audits and thinning charts
- Prepare transfer form to hospital for patients
Unit Clerk
Andorra Woods Health Care Center
03.2008 - 03.2010
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Scheduling appointments and arranging transportation
- chart thinning , filling, records weights and vital signs and retrieve referrals
Certified Nursing Assistant
Andorra Woods Health Care Center
01.2007 - 03.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Kennedy Hospital
05.2001 - 06.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed EKG's, checked blood sugars and shaved partie
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
High School Diploma -
High Academics High School
Blackwood, NJ12.2015
Skills
- HIPAA Compliance
- Vital Sign Monitoring
- EMR / EHR
- Clinical Documentation
- Data Entry
- Customer Service
- Medical terminology knowledge
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
Certification
- CNA - Certified Nurse Assistant
- RMA - Registered Medical Assistant
Fishing, crabbing and crocheting
My father taught me how to fish when I was 19 years old and I have loved it every since, I picked up crabbing along the way. I started crocheting at the age of 13
Timeline
Medical Assistant
Main Line Health
10.2021 - Current
Medical Administrative Assistant
Care Pavilion Nursing and Rehabilitation Center
03.2018 - 10.2021
Unit Clerk
Care Pavilion Nursing and Rehabilitation Center
03.2010 - 03.2018
Unit Clerk
Andorra Woods Health Care Center
03.2008 - 03.2010
Certified Nursing Assistant
Andorra Woods Health Care Center
01.2007 - 03.2010
Certified Nursing Assistant
Kennedy Hospital
05.2001 - 06.2006
High School Diploma -
High Academics High School
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