Carla Waye

Program Manager at CDC with expertise in client relationship management and compliance oversight, achieving a 30% increase in stakeholder satisfaction through workflow optimization. Proven ability to develop innovative strategies that leverage dynamic market conditions. Strong strategic planning skills combined with effective communication and adaptability. Results-driven professional committed to delivering excellence in program management.

• Kate Harris, 678-612-9271
• James Scales, 404-428-7063
• Pamela Baker, 678-963-6501

• Implemented a Contract Discrepancy Reporting system during Zika response, improving vendor accountability and service quality.
• Mentored 15+ staff on compliance protocols and customer service best practices, boosting team performance metrics.

• Certification for Contracting Officer Representative (COR) Level I
• Appropriations Law for Business Operations in Government
• Lean Six Sigma Yellow Belt Training
• Customer Service Excellence Training

• Centers for Disease Control and Prevention (CDC), Atlanta, GA, Customer-Focused Program Manager, 04/01/00, 04/30/24, Acted as primary liaison between federal agencies, contractors, and external partners, resolving conflicts and ensuring alignment with client needs., Streamlined grant and contract workflows, improving stakeholder satisfaction by reducing processing time by 30%., Led procurement and vendor coordination during Zika outbreak response, ensuring timely service delivery under tight deadlines., Monitored $10M+ annual budgets across 29 projects, ensuring adherence to federal guidelines and client requirements.
• Centers for Disease Control and Prevention (CDC), Atlanta, GA, Contract Manager - Zika Response Deployment, 02/01/17, 05/31/17, Assisted healthcare and public health professionals in navigating government contracts and vendor services., Implemented a customer feedback system to improve contract efficiency and service delivery., Monitored contract performance, ensuring vendor accountability and high service standards., Provided frontline support for emergency response teams during deployment.
• Centers for Disease Control and Prevention (CDC), Atlanta, GA, Management & Program Analyst, 11/01/09, 09/30/12, Provided client-focused support for program implementation in public health initiatives., Assisted internal teams in service improvement strategies to enhance customer experience., Conducted qualitative and quantitative assessments for customer service process optimization., Developed training materials and guidance for improving client interactions in federal programs.
• Centers for Disease Control and Prevention (CDC), Atlanta, GA, Program Specialist, 04/01/00, 08/31/05, Coordinated large-scale events for federal agencies, ensuring seamless customer experiences., Managed procurement and logistics for hospitality and travel arrangements., Provided customer assistance for federal personnel and partners regarding travel and event planning., Processed domestic and international travel requests, ensuring compliance with federal regulations.