Carla Weedon
Chebanse,Illinois
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Transplant Benefit Specialist
Cigna Health Care
08.2022 - 07.2023
- Benefit Specialist-Medical Assistant with prior experience working with case management on a transplant team.
- Experience in reading and investigating customers' policies.
- Successfully navigates internal and external systems to find answers to questions case management may have.
- Effectively communicates information needed
Customer Service Representative
Cigna Health Care
08.2013 - 08.2022
- Proven ability to break down complex information for callers into more understandable language.
- Performed manager assistant calls - demonstrating problem-solving abilities that lead to positive results for customers and providers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction
Education
Bachelor of Arts - Interdisciplinary Studies
Governors State University
University Park08.2023
Associate of Arts - General Studies
Kankakee Community College
Kankakee, IL05.2012
Associate of Applied Science - Medical Assistant
Kankakee Community College
Kankakee, IL05.2010
Skills
- Workflow Processes
- Office Organization
- Benefits Interpretation
- Complex Problem-Solving
Timeline
Transplant Benefit Specialist
Cigna Health Care
08.2022 - 07.2023
Customer Service Representative
Cigna Health Care
08.2013 - 08.2022
Bachelor of Arts - Interdisciplinary Studies
Governors State University
Associate of Arts - General Studies
Kankakee Community College
Associate of Applied Science - Medical Assistant
Kankakee Community College
Similar Profiles
Suzanne ClarkSuzanne Clark
RN Case Manager Lead Analyst-Remote at Cigna Health CareRN Case Manager Lead Analyst-Remote at Cigna Health Care
Ashley AllenAshley Allen
Customer Service Representative at CIGNA HEALTH CARECustomer Service Representative at CIGNA HEALTH CARE
TARERE ABEBETARERE ABEBE
HEDIS Abstractor at Cigna Health CareHEDIS Abstractor at Cigna Health Care