Carla Weedon
Chebanse,Illinois
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Transplant Benefit Specialist
Cigna Health Care
08.2022 - 07.2023
- Benefit Specialist-Medical Assistant with prior experience working with case management on a transplant team.
- Experience in reading and investigating customers' policies.
- Successfully navigates internal and external systems to find answers to questions case management may have.
- Effectively communicates information needed
Customer Service Representative
Cigna Health Care
08.2013 - 08.2022
- Proven ability to break down complex information for callers into more understandable language.
- Performed manager assistant calls - demonstrating problem-solving abilities that lead to positive results for customers and providers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction
Education
Bachelor of Arts - Interdisciplinary Studies
Governors State University
University Park08.2023
Associate of Arts - General Studies
Kankakee Community College
Kankakee, IL05.2012
Associate of Applied Science - Medical Assistant
Kankakee Community College
Kankakee, IL05.2010
Skills
- Workflow Processes
- Office Organization
- Benefits Interpretation
- Complex Problem-Solving
Timeline
Transplant Benefit Specialist
Cigna Health Care
08.2022 - 07.2023
Customer Service Representative
Cigna Health Care
08.2013 - 08.2022
Bachelor of Arts - Interdisciplinary Studies
Governors State University
Associate of Arts - General Studies
Kankakee Community College
Associate of Applied Science - Medical Assistant
Kankakee Community College
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