Carla West
Summary
Highly organized, detail-oriented professional with expertise in budget management, project leadership, and staff training. Recognized for consistently meeting and exceeding business targets and fostering a culture of excellence. Adept at collaborating with consultants, area leaders, and employees to streamline operations and achieve business goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Small Business Owner
Empower Nutrition
08.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted business via social media to generate leads and maximize brand identity.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Sales Manager
Hello Sunray
07.2023 - 05.2024
- Spearheading sales efforts for a start-up in the solar energy sector, driving market penetration and revenue growth
- Established and nurtured relationships with clients, guiding them through the transition to solar solutions with tailored proposals and exceptional service.
- Developed sales strategies and workflows to optimize lead generation, customer acquisition, and conversion rates.
- Provided training and mentorship to new team members, equipping them with the tools and knowledge needed for success in the renewable energy space.
- Collaborated with cross-functional teams to refine sales pitches, marketing materials and customer engagement processes, ensuring alignment with company goals.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Manager of Operations
Superior Structures Inc
04.2000 - 07.2023
- Streamlined workflows to implement industry best practices, reducing costs and improving employee satisfaction.
- Presented detailed statistical, financial, and production reports to senior leadership for informed decision-making.
- Spearheaded strategic initiatives to meet short-term and long-term business goals, resulting in significant profitability improvements.
- Recruited, trained, and managed staff, fostering a high-performance team environment.
- Achieved five promotions within one year, reflecting exceptional contributions to the organization.
Education
High School Diploma -
Butler Traditional High School
Louisville, KY06-1998
Skills
- Employee Engagement and Motivation
- Operations and Workflow Optimization
- Customer Service Excellence
- Strategic Planning and Execution
- Staff Training and Development
- Project Leadership and Management
- Data Analysis and Reporting
- Compliance and Quality Assurance
Certification
- OSHA Certified
- Certified Forklift Trainer
- NABCEB Certified
Timeline
Small Business Owner
Empower Nutrition
08.2024 - Current
Sales Manager
Hello Sunray
07.2023 - 05.2024
Manager of Operations
Superior Structures Inc
04.2000 - 07.2023
High School Diploma -
Butler Traditional High School
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