Summary
Overview
Work History
Education
Skills
Timeline
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Carla Whitehead

Bossier City,LA

Summary

Accomplished Administrative Assistant with a proven track record at Molina Healthcare, enhancing office efficiency and mastering Microsoft Excel and Office Administration. Excelled in maintaining confidentiality and fostering professional relationships, significantly improving customer service and operational workflows. Demonstrated exceptional time management and computer skills, ensuring accuracy in data handling and support tasks.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Molina Healthcare
06.2024 - Current


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Secretary

Caddo Parish Schools
08.2021 - 10.2023
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Executive Administrative Assistant

Alliance A Plus Home Health Care
04.2009 - 10.2019
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.

Education

Bachelor of Science - Biology/ Psychology

Tougaloo College
Tougaloo, MS
05.2007

High School Diploma -

Canton High School
Canton, MS
05.2000

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook

Timeline

Administrative Assistant

Molina Healthcare
06.2024 - Current

Secretary

Caddo Parish Schools
08.2021 - 10.2023

Executive Administrative Assistant

Alliance A Plus Home Health Care
04.2009 - 10.2019

Bachelor of Science - Biology/ Psychology

Tougaloo College

High School Diploma -

Canton High School

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Carla Whitehead