Carla Williams

• Implemented strategies to prevent theft and minimize shrinkage across operations.

Managed front-end staff and cashiers, ensuring efficient checkout processes.

Oversaw loss prevention initiatives and enforced compliance with safety policies.

• Conducted investigations into theft and fraud, coordinating inventory claims as necessary.
• Trained and supervised staff to enhance operational efficiency and security measures.
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• Mentored team members to enhance customer service skills and engagement.
• Conducted training sessions on operational best practices and safety protocols.
• Collaborated with management to develop staff scheduling and shift assignments.

• Managed customer service team to enhance support and satisfaction.
• Developed training programs for new team members on service protocols.
• Oversaw daily operations to ensure efficient customer service processes.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Provided exceptional customer service to ensure customer satisfaction.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

• Supervise cashiers, frontend associates.
• Manage breaks/ task assignments, and staffing.
• Handle overrides, customer issues, and transaction problems.
• Ensure registers and the service desk runs efficiently.
• Maintain front-end cleanliness, accuracy in cash handling, and safety