Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
MSA/Registration
Claremore Indian Hospital
02.2023 - Current
Provide patient support via telephone communications
Efficiently manage large call volumes while maintaining professionalism
Identify patient's needs, clarify information, and provide solutions to their issues
Successfully schedule patient appointments, as well as maintaine accurate records and insurance verifications
Effectively utilize RPMS, ERX, Availity, Vista and OHCA computer software programs
Foster Care Worker
TFI Family Connections
03.2020 - 12.2022
Managed caseload and successfully recruited foster families
Conducted yearly assessments and home visits
Engaged in regular collaboration with unit team during staff meetings
Provided expertise in certifying, placing, and servicing foster families by making strategic decisions and recommendations
Managed coordination for general training programs catering to caregivers and potential placement providers.
Social Service Director/Discharge Planner
Ambassador Manor
10.2017 - 12.2017
Managed caseload of skilled nursing patients with the goal of discharging home
Attended daily briefing meeting with all department directors and other team members
Worked closely with residents receiving skilled nursing and rehabilitation services
Administered assessments to determine level of need and made appropriate referrals for residents
Supported resident and family through their stay and advocated for any needs
Child Welfare Specialist II
Oklahoma Department of Human Services
12.2011 - 10.2017
In a mentor/lead position, responsible for training and supporting new employees
Managed caseload and recruited resource families, conducted re-assessments and home visits
Made decisions/recommendations regarding approvals/placement/services
Participated and coordinated training services to foster/kinship or other placement providers
Maintained a list of children in need of placement
Legal Secretary
Tulsa County District Attorney's Office
06.2007 - 11.2010
Face to face communication with various degrees of defendant including violent offenders and drug-related defendants; also assisted many current 'gang' members
Explained all financial obligations to said defendants assisted them in understanding their obligation to the office and any consequences that may be applied if they did not cooperate
Explained rules and conditions of being 'monitored' by the office
Organized and maintained all files for three divisions of the district attorney's office
Worked in unison with police, judges, ADA's, and investigators
Mobility Counselor
Ability Resources, Inc
11.2000 - 04.2002
Worked case management of individuals with disabilities
Screened each individual for services to determine eligibility and if eligible they were then assigned to my caseload
Linked the clients with appropriate resources and worked on independent living skills
Advocated for my clients daily and made any necessary referrals for additional services needed
Ensured that clients could remain independent Abided by all ADA rules and regulations
Education
Bachelor's Degree - Human Development and Family Science
Oklahoma State University
05-2006
Associate's Degree - Liberal Arts
Tulsa Community College
05-2004
Skills
Effective communication skills
Case management experience
Office Administration Support
Microsoft Outlook Proficiency
Microsoft Word Proficiency
Proficient in PowerPoint
Record Management
Relationship Building
New employee orientation
Ability to handle busy environment
Managing business correspondence
Effective Under Pressure
Handling multiple lines for incoming calls
Effective Task Management
Ability to work independently
Team collaboration
Delegating tasks
Coaching and mentoring
Travel arrangements
Time management
Supervisory skills
Managerial skills
Customer service skills
Multitasking
Detail oriented
Reliable
Dependable
Loyal
Honest
Accomplishments
Member of Dean's Honor Society
Member of the Presidential Honor Society
Member of Tau Sigma Honor Society 2006
Member of the HDFS Club of OSU-Tulsa 2005-2006
Timeline
MSA/Registration
Claremore Indian Hospital
02.2023 - Current
Foster Care Worker
TFI Family Connections
03.2020 - 12.2022
Social Service Director/Discharge Planner
Ambassador Manor
10.2017 - 12.2017
Child Welfare Specialist II
Oklahoma Department of Human Services
12.2011 - 10.2017
Legal Secretary
Tulsa County District Attorney's Office
06.2007 - 11.2010
Mobility Counselor
Ability Resources, Inc
11.2000 - 04.2002
Bachelor's Degree - Human Development and Family Science