CARLA YOUNG
Indianapolis
Summary
Sales and Training Manager with a successful history at Sam's Club, recognized for driving sales growth through effective training programs and customer engagement strategies. Expertise in human resources and coaching fosters team development and enhances performance, aligning with organizational objectives. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, excelling in unsupervised environments and quickly mastering new skills. Committed to delivering positive customer experiences through effective multitasking and time management.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sales and Training Manager
Sam's Club
Indianapolis
02.2024 - Current
- Drove sales growth and implemented comprehensive training programs at Sam's Club, fostering team development while meeting quarterly targets through strategic customer engagement initiatives.
- Facilitated cross-departmental training sessions at Sam's Club, building cohesive teams that enhanced customer service while developing effective sales strategies through shared knowledge.
- Analyzed sales performance data to refine training methodologies at Sam's Club, identifying skill gaps and implementing targeted development programs that improved conversion rates.
- Communicated regularly with senior management regarding progress on key performance indicators related to employee development.
- Help with recruiting by using Workday along with interviewing and onboarding when needed.
- Work with various agencies to source candidates for positions within the club.
HR Generalist/Training Manager
Cenveo
Indianapolis
04.2021 - 09.2023
- Streamlined HR operations and training programs at Cenveo, enhancing employee onboarding efficiency while managing compliance across departments.
- Developed comprehensive training modules that reduced new hire ramp-up time and improved retention rates at Cenveo through targeted skills development.
- Analysed workforce metrics to implement data-driven HR strategies, optimising recruitment processes and enhancing departmental performance at Cenveo.
- Partnered with department leaders to identify training needs and create customised development plans that aligned with organisational objectives.
- Redesigned employee engagement initiatives that fostered a positive workplace culture and contributed to substantial improvement in satisfaction scores.
Dispatcher
Monarch Beverage
Indianapolis
12.2019 - 04.2021
- Dispatched over the road drivers to cover various routes.
- Worked with outside companies to assist drivers when truck problems happened.
- Created job aids related to dispatching system tasks for future use with new employees.
- Investigations- worked with managers to figure out what happened when accidents occur by talking with the drivers and creating the necessary reports.
Senior-Technical Process and Quality Manager
AT&T
Indianapolis
06.1993 - 03.2019
- Led technical process optimization and quality management at AT&T for 26 years, implementing systematic improvements that enhanced operational efficiency and reduced error rates.
- Directed cross-functional quality initiatives at AT&T, delivering measurable improvements in service reliability while streamlining technical documentation processes.
- Pioneered process automation solutions at AT&T that transformed quality management practices, creating sustainable frameworks for continuous improvement.
- Established comprehensive quality standards and governance protocols at AT&T, driving organizational excellence through rigorous process evaluation and refinement.
- Fostered interdepartmental partnerships at AT&T to align quality objectives with business goals, facilitating knowledge sharing and best practice adoption.
- Spearheaded technical quality audits across AT&T operations, identifying process inefficiencies and implementing corrective measures that significantly reduced system downtime.
Education
Bachelors - business management and human resources
Western Governors University
Salt Lake City, UT05.2028
Associate - Paralegal studies
Vincennes University
Incheon06.1990
Skills
- Human resources
- Workday
- Sales
- Training
- Leadership
- Communication
- Problem-solving
- Active listening
- Accountable
- Project management
- Employee training
- Customer service
- HR compliance
- Team building
- Sales strategy
- Training development
- Team direction
- Learning management systems
- Change management
- Verbal and writing communication
- Technical training
- Employee engagement
- HRIS technologies
- Training methods
- Strategic thinker
- Data analysis
Certification
- Leadership & Management, Coursera, Packt Company, 09/01/25
- Scrum Basics, ScrumStudy, 05/01/20
Timeline
Sales and Training Manager
Sam's Club
02.2024 - Current
HR Generalist/Training Manager
Cenveo
04.2021 - 09.2023
Dispatcher
Monarch Beverage
12.2019 - 04.2021
Senior-Technical Process and Quality Manager
AT&T
06.1993 - 03.2019
Bachelors - business management and human resources
Western Governors University
Associate - Paralegal studies
Vincennes University