Carla Zotz
WINDTHORST,TX
Summary
Patient-oriented Respiratory Therapist offering 16-year background assisting in diagnosing, treating and managing patients dealing with pulmonary disorders. Reputable and friendly professional certified in CPFT paired with excellent time management and critical thinking abilities. Expertise in maintaining respiratory therapy equipment and determining requirements for treatment.
Overview
24
24
years of professional experience
Work History
RRT-CPFT
United Regional Health Care
10.2011 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Performs pulmonary function tests (spirometry, lung volumes, lung diffusing capacity, arterial blood gas draws, six minute walk test, nebu-pent treatments, and other tests as specified) according to ATS and department standards.
- Performs and analyzes quality control data for all pft equipment.
- Assists leadership with scheduling and ordering supplies.
- Trouble shoots equipment problems and reports needed repairs/replacements.
- Provides educational in-services to staff.
- Maintains interpretation logs for pulmonary doctors.
- Performs testing for the smoking cessation program
- Assists leadership with College of American Pathologists and Joint Commission inspections
- Assists leadership in maintaining arterial blood gas equipment including; calibration, quality control, maintenance, and supplies.
RRT
United Regional Health Care
03.2008 - 10.2011
- Developed strong rapport with patients and families, fostering trusting relationships that contributed to improved patient compliance with treatment plans.
- Reduced hospital readmissions for patients with chronic respiratory conditions by providing comprehensive discharge planning and follow-up care instructions.
- Promoted infection control standards consistently by following established guidelines for hand hygiene, disinfection of equipment, and isolation precautions when necessary.
- Improved patient outcomes by implementing evidence-based respiratory care protocols and individualized treatment plans.
- Maintained meticulous documentation of all patient interactions, treatments administered, and progress updates in electronic medical records systems.
- Contributed to a positive work environment by fostering strong communication between colleagues and actively participating in team meetings.
- Mentored new RRT staff members, contributing to their professional growth and development within the field of respiratory therapy.
- Participated in quality improvement initiatives focused on enhancing respiratory care services throughout the facility.
- Managed challenging medical situations calmly under pressure, utilizing critical thinking skills to make effective decisions for optimal patient outcomes.
- Performed comprehensive assessments of patients'' respiratory status to determine appropriate interventions and treatment strategies.
- Skillfully operated complex respiratory equipment, ensuring proper function and accurate results for optimal patient care.
- Ensured timely response to emergency situations involving airway management or ventilator support needs by prioritizing tasks effectively during high-stress scenarios.
- Served as a resource for nursing staff regarding respiratory issues or concerns that arose during daily patient care activities on the unit.
- Enhanced patient satisfaction with thorough education on respiratory conditions, medications, and proper device usage.
Customer Service Representative
Cingular Wireless
08.2000 - 08.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Respiratory Care
Midwestern State University
Wichita Falls, TX05.2008
High School Diploma -
Iowa Park High School
Iowa Park, TX05.1999
Skills
- Arterial blood gas analysis
- Aerosol Medication Delivery
- Critical Care Experience
- Non-invasive ventilation
- Oxygen Therapy Administration
- Continuous Positive Airway Pressure
- Bronchial Hygiene Therapy
- Medical record documentation
- Cardiopulmonary Resuscitation
- Tracheostomy Care
- High-Frequency Oscillatory Ventilation
- Pulmonary Rehabilitation
- Bi-level Positive Airway Pressure
- Invasive Mechanical Ventilation
- Respiratory Disease Knowledge
- Patient assessment proficiency
- Respiratory Therapy Techniques
- Respiratory equipment setup
- Patient Care
- Caring Bedside Manner
- Equipment Cleaning
- Medication Administration
- Patient Instruction
- Appointment Scheduling
- Spirometer reading
- Diagnostic Tools
- Outpatient Care
- Certified in CPR/AED
Volunteers for numerous groups, most recently, A Night to Shine and Give a Ruck
Passionate about volunteer work
Timeline
RRT-CPFT
United Regional Health Care
10.2011 - Current
RRT
United Regional Health Care
03.2008 - 10.2011
Customer Service Representative
Cingular Wireless
08.2000 - 08.2006
Bachelor of Science - Respiratory Care
Midwestern State University
High School Diploma -
Iowa Park High School
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