Carla A. Brannon
Red Hills ,Kingston
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background.
Overview
28
28
years of professional experience
Work History
Director of Operations
Final Entry Fumigation
01.2017 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Risk Management Specialist
Medullan Jamaica LTD.
01.2015 - 01.2017
- Investigated allegations to check validity and recommend actions to minimize risk.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Handle claims according to internal risk management policies, minimizing liability by leveraging expertise and available tools.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Helped risk management team produce timely reports analyzing data.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
Senior Provider Relations Management
Horizon Blue Cross Blue Shield Of NJ
04.1995 - 06.2011
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting a satisfaction rating of 93%.
- Brought new providers to enhance coverage and meet program goals.
- Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Law And Society/ Business Management
Penn State University
Pennsylvania , PA06.2015
Skills
- Facility Improvement
- Overseeing Events
- Performance Analysis
- Culture Transformation
- Business Management
- Business Management and Development
- Desktops, Laptops and Mobile Devices
- Budget Controls
- Policy Development and Enforcement
- Overseeing Personnel
- Market and Competitor Research
- Materials Planning and Logistics
- Process Improvement
- Continuous Quality Improvement (CQI)
- Strategize Business Plans
- Lean Methodology
- Leadership Training
- Process Development and Streamlining
- Organizational Structuring
- Environmental Impact Management
- Improve Performance
- Inventory Tracking and Management
- Manage Operations
- CMS Platforms
- Directing Team Members
- Operational Leadership
- Social Media Platforms
- Operations Oversight
Accomplishments
- Documented and resolved issues, which led to results.
- Supervised a team of 50 staff members.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Director of Operations
Final Entry Fumigation
01.2017 - Current
Risk Management Specialist
Medullan Jamaica LTD.
01.2015 - 01.2017
Senior Provider Relations Management
Horizon Blue Cross Blue Shield Of NJ
04.1995 - 06.2011
Bachelor of Science - Law And Society/ Business Management
Penn State University
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