Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Carla A. Lucas

Defiance,OH

Summary

Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

27
27
years of professional experience

Work History

Receptionist

Defiance County Commissioners
02.2021 - Current
  • Greeted incoming visitors and constituents professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Smoothly managed the day-to-day front desk operations for a busy professional office.
  • Maintained an organized, clean, professional work space and waiting area.
  • Provided administrative and clerical support.

Customer Service Representative Specialist

The Crescent-News
04.2017 - 02.2021
  • Greet customers warmly and help solve the reason for calling.
  • Answered constant flow of customer calls with minimal wait times.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and provided back up for customer service managers.
  • Performed various office duties.

Caregiver

Carla's Home Daycare
02.2014 - 04.2017
  • Planned weekly menus for four children following nutritional guidelines.
  • Managed general housekeeping duties, including feeding, diaper, resting and cleanup.
  • Read stories to the children and taught them painting, drawing and crafts.
  • Employed a variety of materials for children to explore and manipulate in learning activities, and imaginative play.
  • Carefully monitored children’s play activities.

Troop Leader

Girl Scouts of Western Ohio
09.2008 - 07.2014
  • Volunteered position that guided the girls to better themselves and to help the community.
  • Encouraged the girls to try new things.
  • Planned fun and educational field trips.
  • Helped the girls plan and lead troop meetings.
  • Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
  • Encouraged participation in camp activities and guided troop members in safe adventures.

Machine Operator

Sauder Woodworking
02.2002 - 01.2014
  • Adjusted machine feed and speed if the machine malfunctioned.
  • Changed equipment over to a new product.
  • Inspected finished products for quality and adherence to customer specifications.
  • Troubleshoot problems with equipment, devices or products.
  • Helped maintain 5s to better our department
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.

Education

High School Diploma -

Tinora High School
Defiance, OH

Early Childhood Education, Child Development -

Northwest State Community College
Archbold, OH

Skills

  • Time Management
  • Meeting Preparation
  • Database Administration
  • Customer and Client Relations
  • Telephone Skills
  • Office Equipment Operation
  • Verbal and Written Communication
  • Multi-Line Telephone Systems
  • Schedule Management
  • Spreadsheet Tracking
  • Records Preparation
  • Organization Skills

Timeline

Receptionist

Defiance County Commissioners
02.2021 - Current

Customer Service Representative Specialist

The Crescent-News
04.2017 - 02.2021

Caregiver

Carla's Home Daycare
02.2014 - 04.2017

Troop Leader

Girl Scouts of Western Ohio
09.2008 - 07.2014

Machine Operator

Sauder Woodworking
02.2002 - 01.2014

High School Diploma -

Tinora High School

Early Childhood Education, Child Development -

Northwest State Community College

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Carla A. Lucas