Carla Denise Stephens
Scottsboro,AL
Summary
To obtain a position with a stable and successful company that will provide me with the opportunity to utilize my organizational skills, teamwork and personal drive for team success and to further my work experience. I feel that I have the motivation and drive to learn and provide whatever support that may be asked of me if given the opportunity.
Overview
22
22
years of professional experience
Work History
Billing and Posting Resolution Representative
Trubridge
01.2019 - 03.2024
- Accurately post insurance payments and adjustments to patient accounts
- Investigate and resolve claim denials and discrepancies
- Communicate with insurance companies to obtain clarification on payment issues and claim status
- Review and reconcile explanations of benefits (EOBs) and remittance advice (RA)
- Identify and correct coding errors to ensure proper reimbursement
- Collaborate with medical billing team to resolve complex billing issues
- Maintain accurate and up-to-date documentation of all payment activities
- Post to General Ledger for accounts
- Pull EOB and RA from insurance websites and RCM
Business Assistant
Bigelow Family Dentistry
01.2017 - 11.2019
- Responsible for patient scheduling and finance planning to determine best payment plan for individual cases
- Responsible follow-up with insurance company for past due claims and troubleshooting errors on claims, sending x-rays for dental claims
- Responsible for billing patients and collection of co-pays for patients
- Responsible for verifying insurance information and posting of insurance payouts and deductible payments
- Responsible for collections on default payments and checks written to the practice with insufficient funds
- Track production and graph all office reports to management to show new patients, production, collections, complaints, etc
Office Manager
Hodges Clinic
01.2013 - 01.2017
- Responsible for entering all the Cpt codes and diagnosis codes for each procedure done by the physician outpatient and inpatient
- Office Manager Duties- payroll, Supervise Administration staff, manage and coordinate office operations
- Order and track supplies for the entire practice to include medical supplies, consumables, office supplies, etc
- Responsible for billing patients and collection, follow-up on past due insurance, troubleshooting claims with errors
- Responsible for verifying insurance information and posting of insurance payouts and deductible payments
- Responsible for collections on default payments and checks written to the practice with insufficient funds
- Troubleshoot computer issues and update pc's with latest software updates
Administrative Assistant/IT
Bigelow Family Dentistry
01.2005 - 01.2013
- Responsible for patient scheduling and finance planning to determine best payment plan for individual cases
- Contact patients to remind them of scheduled appointment to ensure the work schedule is full for each week
- Order and track supplies for the entire practice to include medical supplies, consumables, office supplies, etc
- Responsible for billing patients and collection of co-pays for patients
- Responsible for verifying insurance information and posting of insurance payouts and deductible payments
- Responsible for collections on default payments and checks written to the practice with insufficient funds
- Track production and graph all office reports to management to show new patients, production, collections, complaints, etc
- Troubleshoot computer issues and update pc's with latest software updates
- Resolve customer complaints over the phone, by email or in person
Admissions Clerk
Highland Medical Center
01.2002 - 01.2005
- Prepared and processed admission paperwork for inpatient and outpatient procedures
- Prepared and processed admission paperwork for Emergency Room patients
- Balanced cash drawer and prepared daily deposits and for various departments
- Delivered daily mail to intended recipients
- Answered phone and provide patient updates
- Collected co-pay for admitting patients
Education
AAPC
High School Graduate -
Skyline High School
Scottsboro, AL01.1997
Skills
- Dentrix
- Open Dental
- Meditech
- Cure MD
- RCM
- EMD Software
- Microsoft Office
- Excel
- Word
- Medical coding
- IC10 training
- Troubleshooting network problems
- Adaptive to fast pace
- Great organizational skill
- Multitask
- Professional character
- Professional attitude
- Detail oriented
- Driven team player
References
References are available on request.
Timeline
Billing and Posting Resolution Representative
Trubridge
01.2019 - 03.2024
Business Assistant
Bigelow Family Dentistry
01.2017 - 11.2019
Office Manager
Hodges Clinic
01.2013 - 01.2017
Administrative Assistant/IT
Bigelow Family Dentistry
01.2005 - 01.2013
Admissions Clerk
Highland Medical Center
01.2002 - 01.2005
High School Graduate -
Skyline High School
AAPC
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