Hi, I’m
Carla G. Escajeda
El Paso,TX
Summary
Proven track record in enhancing team efficiency and customer satisfaction at Sun City Church, demonstrating exceptional time management and empathy. Excelled in creating safe, organized environments, and fostering positive relationships. Achieved significant improvements in operational workflows and client relations by leveraging strong problem-solving abilities and confidentiality understanding.
Overview
16
years of professional experience
Work History
Sun City ChurchEl Paso, TX
Children's Ministry Nursery Volunteer
05.2023 - Current
Job overview
- Contributed to a positive atmosphere within the nursery by maintaining open lines of communication with parents, updating them on their child''s progress regularly.
- Facilitated outdoor playtime for physical exercise while promoting healthy habits among young learners.
- Assisted in maintaining a safe environment for children, conducting regular safety checks and addressing potential hazards promptly.
- Enhanced children''s social skills through group activities designed to encourage teamwork and cooperation.
Sun City ChurchEl Paso, TX
Cleaning Crew Member Volunteer
05.2023 - Current
Job overview
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
Classical Conversations Of El PasoEl Paso, TX
Kindergarten Tutor
10.2022 - Current
Job overview
- Served as a mentor for new teachers, providing guidance and support during their transition into the school community.
- Coordinated extracurricular activities such as after-school clubs or community service projects to promote student engagement and personal growth.
- Organized educational field trips to enhance classroom learning experiences, fostering connections between curriculum content and real-world contexts.
- Collaborated with colleagues to create interdisciplinary lesson plans, connecting subjects for a more holistic learning experience.
- Encouraged creative expression through art projects, music exploration, and dramatic play activities in the classroom setting.
- Enhanced student learning by incorporating hands-on activities and interactive materials in lessons.
- Promoted parental involvement by maintaining open lines of communication.
SLI EngineeringEl Paso, TX
Administrative Assistant
01.2014 - 06.2018
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Community Options IncEl Paso, TX
Administrative Assistant
01.2012 - 12.2013
Job overview
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
PLS Check CashiersEl Paso, TX
Administrative Assistant
02.2010 - 12.2012
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Safeguarded sensitive company information through proper filing systems organization and confidentiality practices for all documents related to clients or transactions.
- Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Cross-trained to support other teams to meet operational needs and team deadlines.
Red CatsEl Paso, TX
Telemarketing Sales Representative
02.2010 - 04.2011
Job overview
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Collaborated with team members on joint projects, leading to increased overall team success rates in securing new clients.
YogoberryEl Paso, TX
Cashier
06.2008 - 01.2010
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
New Mexico State UniversityLas Cruces, NM
No Degree from Psychology
Santa Teresa High SchoolSanta Teresa, NM
High School Diploma
05.2008
University Overview
- Senior Class 2008 Abassador
- Honor Roll Spring 2004 - Spring 2008
- Extracurricular Activities: Chicano Club Vice President 2006-2007
- Travel Club Ambassador 2005-2008
- Cheerleading 2004-2007
- Action For Youth Club 2004-2008
Skills
- Patience and Empathy
- Activity Organization
- Reliability and punctuality
- Safety awareness
- Confidentiality understanding
- Childcare experience
- Hygiene maintenance
- Documentation And Reporting
- Recordkeeping requirements
- Friendly and Respectful
- Problem-Solving
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Children's Ministry Nursery Volunteer
Sun City Church
05.2023 - Current
Cleaning Crew Member Volunteer
Sun City Church
05.2023 - Current
Kindergarten Tutor
Classical Conversations Of El Paso
10.2022 - Current
Administrative Assistant
SLI Engineering
01.2014 - 06.2018
Administrative Assistant
Community Options Inc
01.2012 - 12.2013
Administrative Assistant
PLS Check Cashiers
02.2010 - 12.2012
Telemarketing Sales Representative
Red Cats
02.2010 - 04.2011
Cashier
Yogoberry
06.2008 - 01.2010
New Mexico State University
No Degree from Psychology
Santa Teresa High School
High School Diploma