CARLAINE LOUIS (CJ)
Naples
Summary
Results-driven Store Manager with a proven track record of exceeding sales targets and enhancing team productivity. Skilled in inventory management and implementing effective sales strategies to drive revenue growth. Known for providing exceptional customer service and fostering a collaborative work environment. Proficient in POS systems and adept at training and mentoring staff for operational excellence.
Professional and experienced healthcare administrator ready to excel in patient access roles. Proven track record of enhancing patient experiences, streamlining administrative processes, and ensuring compliance with healthcare regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient registration, insurance verification, and maintaining accurate medical records. Reliable and personable, fostering positive interactions with patients and staff alike.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
NCH Hospital
05.2025 - Current
- Streamlined patient registration processes to enhance workflow efficiency and reduce wait times.
- Managed insurance verification and authorization to ensure accurate patient information collection.
- Facilitated communication between patients and medical staff, improving overall patient satisfaction scores.
- Trained new staff on registration protocols and systems, fostering a collaborative work environment.
- Coordinated with billing departments to resolve discrepancies and expedite claims processing for patients.
Server
Applebee's Grill + Bar
06.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Assisted in training new staff on menu offerings and service standards, promoting team efficiency and cohesion.
- Managed multiple tables simultaneously while ensuring timely order delivery and accurate billing processes.
- Collaborated with kitchen staff to ensure seamless communication regarding dietary restrictions and special requests.
- Organized and executed large-scale events, coordinating with management to ensure flawless service delivery.
Assistant Store Manager
Bealls
04.2025 - 05.2025
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Developed staff schedules to optimize labor costs while meeting customer demand.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
Store Manager/Virtual stylist
Ashley Stewart
01.2023 - 03.2025
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Tracked store inventory and ordered new products to prevent shortages
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Provided consultations to clients to determine their specific needs.
- Connected with our customers and genuinely listened to help find the best items for them.
Package Handler
FedEX
11.2022 - 04.2024
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
- Utilized problem-solving skills to resolve issues encountered during packaging processes.
- Adhered to all safety regulations set forth by OSHA when operating the tugger.
Store Manager
Journeys Underground
07.2022 - 04.2023
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
Store Manager/ DMIT
Family Dollar
07.2021 - 06.2022
- Expert of company Branding, Marketing, and Products
- Train Store management with daily operations, plan-o-grams, and merchandising
- Process all refunds/exchanges
- Identified inefficiencies and make recommendations for process improvements
- Stocked and organized products in storage spaces and retail shelves.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Unloaded cargo securely and efficiently by hand or with the use of conveyor belts, hoists, lifts.
- Utilized strong organizational skills to keep work area clean and orderly at all times.
Lead Assistant Manager
Speedway
07.2020 - 03.2021
- Utilized strong interpersonal skills to effectively communicate with customers, staff, vendors and other business contacts.
- Performed weekly audits of merchandise displays to ensure accuracy of pricing information.
- Coordinated with suppliers regarding ordering, stocking levels and delivery schedules.
- Maintained accurate records of fuel inventory, sales, and customer transactions.
- Updated gas prices on outside display, staying in accordance with national and local rates.
Asst Store Manager
Bath and Body Works
04.2020 - 01.2021
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Performed regular audits of merchandise displays and stock levels.
- Directed employee tasks and time management, improving customer experiences.
Service Advocate II/EDI
BCBSSC Railroad
03.2018 - 01.2020
- Respond to all Provider inquiries via telephone or written
- Assist new advocates in processing claims in a timely manner
- Assist other offices with overflow of EDI calls and claims
- Utilized problem-solving skills to quickly resolve customer inquiries.
- Processed and analyzed customer claims with accuracy and attention to detail.
- Maintained accurate records of all communications with customers.
- Successfully resolved escalated claims to ensure customer satisfaction.
- Reviewed customer documentation for completeness and accuracy.
- Utilized knowledge of insurance policies and procedures to determine coverage eligibility.
Retail District Manager
Citi Trends
08.2012 - 01.2018
- Monitor all daily operational procedures for 11 retail stores
- Recruit, hire, and train proficient as well as well rounded Store managers
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Managed a team of 88-95 employees in the district and developed strategies to increase efficiency and productivity.
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Managed payroll processes including tracking timecards and approving time off requests across multiple sites.
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
Area Operations Manager
Citi Trends
02.2012 - 07.2012
- Established key metrics to measure the success of operational initiatives, providing valuable feedback for further development.
- Provided leadership support to team members, encouraging collaboration and problem-solving skills to ensure effective outcomes.
- Successfully managed multiple teams of up to 45 staff, ensuring all operational tasks were completed within tight deadlines.
- Oversaw daily operations activities such as scheduling shifts for employees, managing supplies inventory levels.
District Training Store Manager
Citi Trends
10.2010 - 01.2012
- Managed a team of 10+ employees in daily operations including scheduling, training, coaching and performance management.
- Conducted regular meetings with store personnel to increase customer service satisfaction scores and boost employee morale.
- Provided guidance and support to individual stores in order to meet their goals while maintaining brand standards.
- Maintained accurate records of all transactions using point-of-sale systems and accounting software programs.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
Customer Service Advocate III
BCBSFL
05.2005 - 07.2008
- Maintained a high level of professionalism throughout all interactions with customers.
- Adhered to strict confidentiality guidelines when handling sensitive customer information.
- Performed data entry into various databases while ensuring accuracy of information entered.
- Trained new employees on proper procedures for responding to customer inquiries or complaints.
- Efficiently handled escalated customer inquiries in order to maintain positive working relationships.
- Successfully navigated multiple computer systems while communicating with customers via telephone
- Conducted investigations into suspicious activity related to fraudulent or exaggerated claims.
- Assessed documents for accuracy and completeness prior to submission or payment of claim.
- Developed efficient procedures for processing incoming claims quickly and effectively.
- Tracked key performance indicators to identify areas where improvements can be made.
- Advised clients on their rights under the law regarding filing an insurance claim.
Education
Associate of Science - Business Administration
Ivy Tech Community College
Indianapolis, IN05-2026
Associate of Science - Criminal Justice: American Govt.
Ivy Tech Community College
Indianapolis, IN05-2026
Skills
- Clear interpersonal communication
- Strong focus on accuracy
- Proficient in collaborative work
- Fostering high-quality team leadership
- Critical thinking and analysis
- Team leadership and coaching
- Proficient in task management
- Training and mentoring
- POS system management
- Customer service management
- Retail inventory management
- Collaborative leadership skills
- Retail store operations
Certification
- HIPPA
- ServSafe
Timeline
Server
Applebee's Grill + Bar
06.2025 - Current
Patient Access Registrar
NCH Hospital
05.2025 - Current
Assistant Store Manager
Bealls
04.2025 - 05.2025
Store Manager/Virtual stylist
Ashley Stewart
01.2023 - 03.2025
Package Handler
FedEX
11.2022 - 04.2024
Store Manager
Journeys Underground
07.2022 - 04.2023
Store Manager/ DMIT
Family Dollar
07.2021 - 06.2022
Lead Assistant Manager
Speedway
07.2020 - 03.2021
Asst Store Manager
Bath and Body Works
04.2020 - 01.2021
Service Advocate II/EDI
BCBSSC Railroad
03.2018 - 01.2020
Retail District Manager
Citi Trends
08.2012 - 01.2018
Area Operations Manager
Citi Trends
02.2012 - 07.2012
District Training Store Manager
Citi Trends
10.2010 - 01.2012
Customer Service Advocate III
BCBSFL
05.2005 - 07.2008
Associate of Science - Business Administration
Ivy Tech Community College
Associate of Science - Criminal Justice: American Govt.
Ivy Tech Community College
Diamond Pin (Collections)
Highest achievement for consecutive (5 week) performance in collections of a 88% or higher.
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