Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Accomplishments
Work Preference
Software
Interests
Timeline
4c
Carla Rose

Carla Rose

Nampa,ID

Summary

Results-driven professional with a robust background in Administration and a proven track record as a driver. Skilled in optimizing operational efficiency through strategic planning, process improvement, and meticulous attention to detail. Experienced in navigating diverse administrative tasks, from scheduling and data management to customer service and team coordination. Proficient in leveraging technology to streamline workflows and enhance productivity. Seeking to leverage expertise and versatile skills in a dynamic administrative or technical role.

Overview

30
30
years of professional experience

Work History

Fulfillment Center Associate

Amazon
11.2023 - Current
  • Prepare packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.

Spark Personal Shopper and Delivery Driver

Spark Driver
02.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Delivery Driver

Roadie
12.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Adeptly navigate and adapt to unforeseen road issues or blockages, ensuring timely and efficient deliveries despite unexpected challenges.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Amazon Delivery Driver

Custom Services Inc.
08.2023 - 11.2023
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling and delivering packages to customer doorsteps and business offices.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Customer Service Rep (WFH) Mobility Sales

AT&T Mobility
05.2022 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Administration Services Representative

MBA Administrators LLC
07.2012 - 09.2020
  • Third Party Administrator (TPA) for COBRA, Health Reimbursement Arrangements (HRA), Flexible Spending Accounts (FSA), 125 Plans, and Buydown HRA's.
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Streamlined service processes for quicker response times, leading to improved customer experiences.

Team Captain, Team CUREageous of Idaho

American Cancer Society Relay For Life
03.2010 - 12.2019
  • Collaborated with team members to develop innovative fundraising strategies, maximizing donations.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
  • Promoted positive attitude and competitive spirit during training and gameplay.

Sr. Department Specialist for Public Works

City Of Boise, Public Works
03.2010 - 07.2012
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the front desk clerk.
  • Coordinated travel arrangements, maintained database and ensured the delivery of premium service to the public.
  • Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Records Coordinator

ITT Technical Institute
07.2009 - 03.2010
  • Performed complex clerical duties which involved independent judgment based on experience and knowledge of institutional policies and procedures.
  • Evaluated and recommended improvements to existing records management software, contributing to increased productivity, reducing physical storage space, and more streamlined operations.
  • Enhanced security of sensitive information through implementation of strict access controls and data encryption methods.

Document Control and Records Management

Advanced Mixed Waste Treatment Project At The INL
09.2003 - 07.2009
  • Managed all commercial and technical documents and records for the company.
  • Implemented processes and tools, provided system reports, maintained and updated electronic information systems, distributed documents, and ensured accuracy of all documentation.
  • Ensured that regulatory procedures were continuously monitored for changes, thoroughly explained, and consistently followed.
  • Collaborated closely with other departments, such as engineering and quality assurance, to maintain alignment on documentation goals and expectations.
  • Assisted with the development and implementation of new document management software, streamlining company-wide operations and increasing overall productivity.

Benefits Counseling Agent

Workscape An ADP Company
01.2001 - 12.2002
  • Employer Services: Inform employees of approximately 15-20 separate companies of their benefits (e.g., medical, dental, vision, 401k, EAP, FSA, LTD, STD, FMLA, Life insurance, and Leave).
  • NCAS Benefits Verification Line: Supply providers with information regarding clients' medical and dental claims.
  • Rx Medication Information Center: Provide Q&A for patients that had been prescribed or given a sample of the medication. Recorded complaints and adverse reactions that patients were experiencing.
  • Administrative: Front Desk, Quality Assurance, Orientation, and Training, Statistics, and Data entry.

Education

Associate of Applied Science - Information Technology

Purdue Global University Online
Davenport, IA
06.2020

Associate of Applied Science - Accounting And Business Management

Boise State University
Boise, ID
06.2000

High School Diploma -

Centennial Job Corps Center
Nampa, ID
03.1997

Skills

  • Administrative Support
  • Multitasking proficiency
  • Microsoft Office
  • Customer Service
  • Organization & Time Management
  • Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Accomplishments

  • 2008 Spirit of Teamwork Excellence, The President's Award for the Advanced Mixed Waste Treatment Project with Bechtel BWXT Idaho, LLC

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancement401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Software

Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, etc)

Microsoft Teams

Google Workspace (Gmail, Google Drive, Google Docs, etc)

Zoom

Mondaycom

QuickBooks

ADP Workforce Now

Canva

Mailchimp

Shopify

Square

Google Analytics

Dropbox

Google Drive

Microsoft Onedrive

McAfee Total Protection

Norton Security

Interests

Simple Living

Wellness From Nature

Sustainability

Outdoor Recreation

Timeline

Fulfillment Center Associate

Amazon
11.2023 - Current

Amazon Delivery Driver

Custom Services Inc.
08.2023 - 11.2023

Spark Personal Shopper and Delivery Driver

Spark Driver
02.2023 - Current

Customer Service Rep (WFH) Mobility Sales

AT&T Mobility
05.2022 - 07.2022

Delivery Driver

Roadie
12.2021 - Current

Administration Services Representative

MBA Administrators LLC
07.2012 - 09.2020

Team Captain, Team CUREageous of Idaho

American Cancer Society Relay For Life
03.2010 - 12.2019

Sr. Department Specialist for Public Works

City Of Boise, Public Works
03.2010 - 07.2012

Records Coordinator

ITT Technical Institute
07.2009 - 03.2010

Document Control and Records Management

Advanced Mixed Waste Treatment Project At The INL
09.2003 - 07.2009

Benefits Counseling Agent

Workscape An ADP Company
01.2001 - 12.2002

Associate of Applied Science - Information Technology

Purdue Global University Online

Associate of Applied Science - Accounting And Business Management

Boise State University

High School Diploma -

Centennial Job Corps Center

Similar Profiles

CREATE PROFILE
Carla Rose