Carla K. Dennis-Curtis
Jacksonville,Florida
Summary
Friendly Patient Advocate trained in multiple forms of software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes.
Overview
15
15
years of professional experience
Work History
Patient Advocate
Optum RX
Jacksonville, FL
08.2018 - 05.2019
- Over 10 years of experience assisting patients in understanding individual rights, responsibility in regard to care, coverage, payment.
- Utilize knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Entered details into computer systems and managed large database of information.
- Collected and reviewed patient information to assess eligibility for special programs.
- Worked effectively with staff from all departments to coordinate resolutions
Lead Teacher
Tutor Time
Jacksonville, FL
01.2016 - 11.2017
- Strong commitment to teamwork. Profound ability to follow company safety standards. Excellent customer service and communication skills. Provide educational curriculum. Assist with social and emotional development. Create atmosphere conductive to learning. Ability to deal with challenging situations with positive attitude.
- Chose optimum curriculum for 2 classes of 15 students and devised creative daily lesson plans to meet requirements and needs of different learners.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula
- Oversaw work of teaching team to optimize student education.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Referral Coordinator
Medical Services
Jacksonville, FL
01.2001 - 01.2003
- 2 years of experience performing data entry, organizational skill, in self motivated atmosphere.
- Proficient proactive, goal oriented. Establishing medical procedures Care coordination collaboration with physicians, patients and staff. Create referrals for patients, physicians, and insurance companies to establish coordinated patient care.
- Established coordinated care for follow-up appointments, facilitator care for patients. Patient advocate and apply professional ethical standards.
Medical Clerk/Pediatric Care Referral Coordinator
Shands Hospital
Jacksonville, FL
01.1993 - 01.2001
- 9 year's experience translating physician’s notes and orders. Managed coordination of care. Collaborated care with nurses and other healthcare professionals to ensure smooth transition while providing administrative support for assigned medical unit.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Followed up with providers to address requests and concerns.
- Prepared patient charts, pre-admissions and consent forms as necessary.
Assistant Leasing Office Manager
Cathedral Adult Living Facility
Jacksonville, FL
01.1991 - 01.1993
- Managed for 2 years, day to day activities for aging adults. Assist and coordinate leasing through eligibility verifications. Provide administrative support. Maintain correspondence. Handled inbound and outbound calls. Filing leasing and contract documentation in a professional and expedient manner.
Education
High School Diploma -
Jean Ribault Senior High School
Jacksonville, FL06.1991
No Degree - Nursing
Florida State College At Jacksonville
Jacksonville, FLSkills
- Caring and Empathetic
- Helpful and Service-Oriented
- Patient Confidentiality and Data Security
- Explaining Policy and Procedures
- Documenting and Recording Information
- Administrative and Office Support
- Database Search and Data Entry Skills
- Organized and Efficient
- Verbal and Written Communication
- Patient Needs Assessment and Referral
- Calm and Effective Under Pressure
- Communicating to Patients and Families
- Building Rapport and Credibility
- Registration and Scheduling
Affiliations
Strong Time Management
Customer focus, reliable and dependable
Excellent communication skills and curriculum development
Delivers exceptional customer service
DCF and CPR certified
Timeline
Patient Advocate
Optum RX
08.2018 - 05.2019
Lead Teacher
Tutor Time
01.2016 - 11.2017
Referral Coordinator
Medical Services
01.2001 - 01.2003
Medical Clerk/Pediatric Care Referral Coordinator
Shands Hospital
01.1993 - 01.2001
Assistant Leasing Office Manager
Cathedral Adult Living Facility
01.1991 - 01.1993
High School Diploma -
Jean Ribault Senior High School
No Degree - Nursing
Florida State College At Jacksonville
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