Carla Karina Nightingale
Herndon,VA
Summary
Self motivated individual with strong organizational skills highly adept in performing within high-pressure and deadline-driven environments. Service centric dedicated to improve client experiences.
Overview
12
12
years of professional experience
Work History
Operations Agent
Avianca Airlines
10.2021 - Current
- Prepares dispatch release forms, provides final passenger and cargo information to dispatch
- Communication between flight crew, dispatch, ATC tower during weather delays
- Ensures luggage is loaded on correct flight, determines luggage left behind due to weight restrictions, and mobilization of such luggage on next available flights
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, operates boarding bridge, coordinates boarding and deplaning Customers
- Communicate monthly and seasonal flight schedules to Airport Operations, US Customs and Border Protection, and vendors
- Cross trained existing employees to maximize team agility and performance.
Operations Agent
Swissport
09.2014 - 10.2021
- Prepares dispatch release forms, provides final passenger and cargo information to dispatch
- Communication between flight crew, dispatch, ATC tower during weather delays
- Ensures luggage is loaded on correct flight, determines luggage left behind due to weight restrictions, and mobilization of such luggage on next available flights
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, operates boarding bridge, coordinates boarding and deplaning Customers.
Account Manager
Gate Gourmet
05.2016 - 03.2017
- Follow up of customers feedback (comments, compliments and complaints) and secure that irregularities are rectified and preventive measures are taken to avoid reoccurrence
- Customers shall be informed accordingly, securing customers satisfaction and consent whenever possible
- Be responsible for communicating with all local process owners as well as Business Support team of all requirements that are received from customers
- Coordinate all Menu Presentations and customer visits
- Ensure that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
Operation Supervisor
Southwest Airlines
05.2012 - 09.2012
- Prepares dispatch release forms and collects weather reports from OTIS for Flight Crews
- Arranges for fueling of aircraft as required, prepares weight and balance forms
- Advises Dispatch, FLIFO and Stations of flight departures / arrivals, closes out flights; files and maintains accurate flight papers
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning, operates boarding bridge, coordinates boarding and deplaning Customers
- Works and supervises gate Agents in expediting check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts, handles Station radio communications traffic
- Prepares dispatch release forms and collects weather reports from informational system for Crew members and keeps all Station team members apprised of flight and weather information, responsible for ground security and assuring operations follow security procedures
- Aircraft reposition, break riding while under tow.
Education
High School Diploma -
Herndon High School
Herndon, VA06.1997
Skills
- Ability to work under pressure
- Ability to work independently and within team environment
- Strong organizational skills, time management and prioritizing skills
- Positive can do attitude with strong willingness to learn and grow
- Proficient in MS Word, Excel, PowerPoint and Outlook
- Process Documentation
- Operational Efficiency
References
References available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Operations Agent
Avianca Airlines
10.2021 - Current
Account Manager
Gate Gourmet
05.2016 - 03.2017
Operations Agent
Swissport
09.2014 - 10.2021
Operation Supervisor
Southwest Airlines
05.2012 - 09.2012
High School Diploma -
Herndon High School
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