Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Kay Monroe

Orlando

Summary

I’m a very detailed, dependable, teachable and committed professional worker. I work very well on teams, and I create a work friendly environment with any position that I acquire. Some of my best practices are being punctual, I get along very well with my managers. I’m always eager to learn new skills, and I strive to continuously be growing with my position and within my company. I’m a fast learner and I’m always open to receiving constructive criticism to better my abilities and be an asset to my company.

Overview

2026
2026
years of professional experience

Work History

Senior Front Office Assistant

Orlando Health Imaging Center
2024 - Current

My daily task consist of the following duties:

  • I greeted patients that were coming in for an Imaging appointment.
  • I checked patients in/out.
  • I entertained the patients while they waited for their appointments.
  • I collect copays.
  • I scheduled/rescheduled appointments.
  • I created charts for the patients.
  • I answered phone calls/ faxed documents/ made copies.

Senior Front Office Assistant

Orlando Health and Rehabilitation Center
2022 - 2024

My daily task consist of the following duties:

  • I greeted patients that were coming in for PT/OT visits.
  • I checked patients in/out.
  • I collect copays.
  • I scheduled appointments.
  • I verified insurances and got authorizations for their visits.
  • I answered phone calls/ faxed documents/ made copies.

Scheduling Coordinator

Orlando Health
01.2021 - 2022
  • My daily tasks consist of the following duties:
  • -Customer Service
  • -Scheduling appointments for several Doctors
  • -Faxing Referrals
  • -Taking Messages for the Office
  • -Sending refill requests to the Office

OB Financial Specialist

Orlando Health
01.2018 - 01.2021
  • My daily tasks consist of the following duties:
  • - Provide quotes for in-office and outpatient surgeries
  • - Benefit verification for OB and Specialist Doctors
  • - Insurance calls to confirm professional fees
  • - Correspond with patient centers

Central Insurance Verification

Physician Associates
01.2003 - 01.2018
  • My daily tasks consist of the following duties:
  • - Insurance verification for same or next day appointments
  • - Confirmed copays and deductibles with Doctors office
  • - Correspond with centers to answer questions about patient responsibility
  • - Payment Posting

Front Desk Clerk

Physician Associates
01.1999 - 01.2003
  • My daily tasks consist of the following duties:
  • - Greet and check-In patients
  • - Collected copays
  • - Received payments for overdue balances
  • - Scheduled appointments and patient check-outs

Education

High School Diploma -

Williston High School
Williston, FL
05-1985

Williston Middle School
Williston, FL
08-1976

Joyce M. Bullock
Williston, FL
08-1972

Skills

  • COMPUTER SKILLS
  • INTERPERSONAL SKILLS
  • PROBLEM SOLVING
  • CUSTOMER SERVICE
  • ORGANIZATION
  • DETAIL-ORIENTED

Timeline

Scheduling Coordinator

Orlando Health
01.2021 - 2022

OB Financial Specialist

Orlando Health
01.2018 - 01.2021

Central Insurance Verification

Physician Associates
01.2003 - 01.2018

Front Desk Clerk

Physician Associates
01.1999 - 01.2003

Senior Front Office Assistant

Orlando Health Imaging Center
2024 - Current

Senior Front Office Assistant

Orlando Health and Rehabilitation Center
2022 - 2024

High School Diploma -

Williston High School

Williston Middle School

Joyce M. Bullock
Carla Kay Monroe