Carla Lord Truell
Queens,NY
Summary
New York City Highly motivated Human Resource Expert with extensive experience in compensation, benefits, H.R. policy development, talent acquisition, and recruitment. Capable Human Resource Business Partner is proficient in implementing programs designed to achieve strategic, business, and operational goals; while advising senior leadership on talent acquisition, performance management, strategic planning, policy staffing, and succession planning. An expert in Human Resource management while providing support in a highly matrixed organization for sales, marketing, retail, finance, legal, engineering, I.T., and communication groups. Accomplished Human Resources professional with proven success in developing and implementing H.R. strategies for global and regional business units. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Head of Human Resources- Talent Acquisition Manager
ATANEEngineers, Architects,and Land Surveyors, D.P.C
06.2018 - Current
- Design and execute human resource policies and procedures.
- Oversea, the Recruiting, interviewing, and hiring of new staff.
- Handle staffing issues, such as mediating disputes and directing disciplinary procedures.
- Review and recommend policy and procedures update in compliance with federal and state employment regulations.
- Administer various employee benefits programs, including group medical, dental, and vision.
- Support all recruiting functions by screening and interviewing applicants.
- Formulate plans and implements wellness initiatives and events to improve employee morale.
- Prepare employee separation notices and related documentation and conduct exit interviews to determine the reason behind separations.
- Handle all company's immigration procedures, such as filing H1B's and PERM forms.
- Maintain compliance with federal and state regulations concerning employment.
- Identify legal requirements and government reporting regulations affecting human resources function and ensures policies, procedures, and reporting compliance.
- Oversee the completion of EEO reports, Supply and Service Reports, and assist with other government compliance forms for various projects.
- Ensure required labor posters are compliant company wide.
- Utilize feedback processes and surveys to measure culture and staff development and implement strategies to drive company performance through engagement.
- Develop and maintain a human resource system that meets top management information needs.
- Develop H.R.
- Training and presentations.
- Plan and conduct new employee orientation to foster positive attitudes toward Company goals.
American Telecommunication Incorporated (T-Mobile T.P.R.)
Human ResourceSpecialist
06.2017 - 03.2018
- Prescreened and interviewed potential candidates for hires.
- Provide hiring managers and directors with guidance on all staffing needs.
- Aided and backed up to the human resource generalist Planned and executed human-resource-related special projects from beginning to end.
- Designed job descriptions and interview questions that reflect each position's requirements.
- Responsibilities included full-cycle recruitment, including onboarding, contract management, drafting offer letters, background, and drug testing for new hires.
- Utilize Applicant Tracking System (Job Diva & A.D.P.) Utilize online sourcing tools such as LinkedIn, Monster, Indeed, and Career Builder to attract talent for entry-level and upper management positions, along with utilizing employee referrals.
- Represented organization at job fairs, developed relationships with placement agencies and implemented an Applicant Tracking System.
HumanResource Recruiter - District Specialist
T-Mobile U.S.A
08.2015 - 06.2017
- Partnered with hiring managers to determine staffing needs for Small businesses.
- Utilized sourcing strategies such as A.T.S., Indeed, Monster, and LinkedIn, along with employee referrals to get the right fit candidate for the permanent role.
- Responsibilities included prescreening candidates and scheduling interviews for hiring managers.
- Conducted in-person, phone, and Skype interviews with candidates.
- Verified all reference and background checks on candidates before hiring.
- Consistently met staffing goals for an entire market while achieving the highest retention goal.
- Kept an ongoing record of retaining talent beyond the six months.
- Sent out weekly reports about all the recruitment needs and trends in the Northeast market Implemented marketing strategies while assisting 11 retail locations on successfully closing business deals once having the right candidate in place.
- Awarded and consistently commended for achieving the highest metrics in staffing candidates before the recommended expectation Implement marketing strategies assisting 11 retail location close business deals Staffed most locations in the Northeast Market.
Store Manager-TalentAcquisition Specialist
Metro P.C.S
10.2008 - 08.2015
- Took the lead in a co-developed company's first-ever standardized disciplinary procedures and tracking system that insulated the company from legal risk and ensured consistent and fair discipline processes.
- Played a crucial role in ensuring the successful launch of Metro P.C.S.
- By conducting interviews, sourced, and screened qualified candidates.
- Improved our hiring brand while always maintaining the best candidates Successfully managed to recruit and hire for the opening of 12 new store locations.
- Fostered professional growth and talent, training over 12 new assistant managers and sales associates, including onboarding team mentorship, and staff training.
Store Manager
01.2006 - 10.2008
- Managed a High-performance results-driven store and a solid career history of leadership, revenue growth, and expense management.
- Dedicated professionals focused on training and developing high- quality associates.
- Skilled and detailed interviewer utilized district-wide for hiring all levels of associates Consistent achiever, as demonstrated by the highest volume store in the district.
- Accountable for scheduling, training, supervising, and developing all store associates to ensure proper workflow and adherence to corporate standards and policies.
- Guided operational and sales excellence across multiple stores with approximately $3.5M in annual profits and 2000+ customers per day.
- Involved in maintaining an active and adequately segregated database of the candidates.
Education
Doctorate Degree - Organizational Development and Change
Colorado Technical University
11.2019 - Current
Human Resource
Capella University
09.2017 - 09.2018
Master’sDegree - Human Resource Management
Colorado Technical University
10.2014 - 03.2016
Bachelor's Degree - MarketingJuly
Colorado Technical University
01.2011 - 06.2014
Skills
Pre-Employment Screening
Timeline
Doctorate Degree - Organizational Development and Change
Colorado Technical University
11.2019 - Current
Head of Human Resources- Talent Acquisition Manager
ATANEEngineers, Architects,and Land Surveyors, D.P.C
06.2018 - Current
Human Resource
Capella University
09.2017 - 09.2018
American Telecommunication Incorporated (T-Mobile T.P.R.)
Human ResourceSpecialist
06.2017 - 03.2018
HumanResource Recruiter - District Specialist
T-Mobile U.S.A
08.2015 - 06.2017
Master’sDegree - Human Resource Management
Colorado Technical University
10.2014 - 03.2016
Bachelor's Degree - MarketingJuly
Colorado Technical University
01.2011 - 06.2014
Store Manager-TalentAcquisition Specialist
Metro P.C.S
10.2008 - 08.2015
Store Manager
01.2006 - 10.2008
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