CARLA LORD TRUELL
HR 718 902-0542
Queens,NY
Summary
CARLA LORD TRUELL, MBA, DM. Senior Human Resource (HR) Business Partner Talent Acquisition
Compensation Planning
Succession Planning
Employee Retention Training & Development
Communication/Negotiation
Team Building
Employee Relations Conflict Resolution
Workforce Analysis
Employee Retention
HR Trends & Regs. Executive with background in corporate human resources. Highly skilled handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits.
Overview
15
15
years of professional experience
Work History
Senior Human Resource Business Partner
FedEx
08.2021 - Current
- Manage all Human Resources (HR) activities for five FedEx Ground facilities in NYC and Long Island, thus managing about two thousand employees; provide guidance, training, and support on classification and recruitment compensation and all HR matters
- Manage business leaders relating to position changes and other classification and compensation issues; review findings of job audits and provide recommendations for job description evaluation
- Oversee and conduct investigations, developing actions and resolutions for work-related concerns and conflicts
- Serve as a subject matter expert on classification compensation planning and serve as the district leader in training peers on newly developed compensation planning tools
- Implement full cycle recruitment - talent acquisition, interviews, pre-employment screening, verbal and written communications, and employee onboarding activities
- Serve as the district champion for the Diversity Equity and Inclusion (DE&I) program, serving as a member of a corporate team and district leader for New York Metro facilities; assist and coach leaders and teams on effectively communicating diversity-related matters
- Monitor and implement all off-boarding activities for voluntary and involuntary terminations, lead separation communications, issue related documentation, and conduct exit interviews.
Head of Human Resources
ATANE
06.2018 - 08.2021
- Managed and implemented all HR hiring activities, including classification and recruitment compensation, workforce planning, benefits, and FMLA, while determining FLSA exemption status for all new and revised positions
- Monitored and interpreted changes in laws and regulations affecting compensation and all HR compliance-related matters
- Supported compensation analysis while auditing job descriptions to develop market salary analysis
- Conducted and resolved investigations in response to employee concerns and complaints; developed creative options for conflict resolution and solutions for workplace issues, which increased employee retention rate
- Crafted processes and led all employee termination activities - employee notifications of layoffs, subsequent communications on all matters, and completed exit interviews; over 100 employee terminations within 16 months due to significant downsizing and organizational changes
- Developed procedures for the evolving COVID-19 pandemic and other organizational changes; created processes for working remotely and communicated off-work time, planned and unplanned
- Formulated plans and designed and implemented monthly wellness events such as fitness classes and birthday celebrations, resulting in improved employee morale and a 40% increase in employee satisfaction scores
- Managed and guided employee benefits and payroll concerns and requests for clarification; coordinated company immigration activities, ensuring timely closure to all actions.
Human Resources Specialist
American Telecommunication Inc
05.2017 - 03.2018
- Recruited, prescreened, and reviewed hundreds of resumes; interviewed selected candidates for hourly and salaried positions and all onboarding activities; met all organization objectives for timely hiring qualified candidates
- Created and updated numerous job descriptions aligned with the functional manager’s needs and vision
- Collaborated with hiring managers and directors on recruitment strategies, performance management, compensation and employee engagement; developed processes for effectively communicating company down-sizing actions and the resultant impacts on employees.
Human Resource Recruiter / District Specialist
T-Mobile USA
05.2015 - 05.2017
- Metro by T Mobile
Retail Store Manager - Leader, Talent
12.2008 - 05.2015
- Managed retail store of 65 employees and successfully recruited, interviewed, and hired staff to support in-store customer needs and satisfaction; analyzed employee schedules, compensation and customer volume and developed an optimum team for each work shift; successfully hired about 40 employees (customer service and technical support) over three months, meeting company objectives for the opening of 12 new stores
- Trained employees on effective customer communications, new products, and trends, and created employee engagement activities, driving and inspiring excellent sales and employee retention.
T-Mobile
12.2008 - 1 1
Education
Doctorate - Management – Organizational Development and Change
Colorado Technical University
Springs, Colorado2022
Certified Designated Employer Representative – (C-DER), ATANE - undefined
2019
Human Resource Graduate Certificate - undefined
Capella University
Minneapolis, MN2018
Master of Business Administration - Human Resource Management
Colorado Technical University
Colorado Springs, CO2016
Bachelor of Arts - Marketing/Public Relations
Colorado Technical University
Colorado Springs, CO2014
Skills
- HR Systems: HRIS System, E-Hire, Workday, Kenexa, Job Diva, Taloe, ADP, Paradox
- Problem Resolution
- Compensation and Benefits Administration
- Organizational Structure
- Workforce Diversity
Affiliations
NSLS ( National Society of Leadership and Success) 2023
Timeline
Senior Human Resource Business Partner
FedEx
08.2021 - Current
Head of Human Resources
ATANE
06.2018 - 08.2021
Human Resources Specialist
American Telecommunication Inc
05.2017 - 03.2018
Human Resource Recruiter / District Specialist
T-Mobile USA
05.2015 - 05.2017
Retail Store Manager - Leader, Talent
12.2008 - 05.2015
T-Mobile
12.2008 - 1 1
Doctorate - Management – Organizational Development and Change
Colorado Technical University
Certified Designated Employer Representative – (C-DER), ATANE - undefined
Human Resource Graduate Certificate - undefined
Capella University
Master of Business Administration - Human Resource Management
Colorado Technical University
Bachelor of Arts - Marketing/Public Relations
Colorado Technical University
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