CARLA M. ALVARADO
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Manicurist bringing 8 years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.
Overview
22
22
years of professional experience
Work History
Nail Technician
Carla Nailss Inc
Orlando, FL
06.2016 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Flight Attendant
JETBLUE AIRWAYS
Orlando, FL
06.2004 - 10.2013
- Ensure that first-aid kits and other emergency equipment are aboard and in working order and that the passenger cabin is in order, with adequate supplies of food, beverages, and blankets
- As passengers board the plane, greet them, check their tickets, and tell them where to store coats and carry-on items
- Before the plane takes off, instruct all passengers in the use of emergency equipment and check to see that seat belts are fastened, seat backs are in upright positions, and all carry-on items are properly stowed
- In the air, helping passengers in the event of an emergency is the most important responsibility
- Answer questions about the flight; distribute reading material, pillows, and blankets, and food and beverage items; and help small children, elderly or disabled persons, and any others needing assistance
- Prior to landing, flight attendants take inventory of headsets, alcoholic beverages, and moneys collected
- Lead, or first, flight attendants, oversee the work of the other attendants aboard the aircraft, while performing most of the same duties
- Meeting or exceeding customer satisfaction by creating magical vacation experiences utilizing exceptional Customer service skills and strong attention to details
Assistant Manager
RAINBOW CLOTHING STORE
03.2007 - 02.2008
- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Promotes sales by demonstrating merchandise and products to customers
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals
- Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand
- Prepares reports by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
Customer Service
JETBLUE AIRWAYS
Orlando, FL
08.2002 - 06.2004
- Perform the full range of Guest service functions including: Ticketing and Guest Check-in and Assistance
- Gate management / boarding announcements / Baggage Services- Lost Luggage claims and tracking
- Learn and operate a computerized reservations system/Jet bridge for loading and unload Customer
- Assist unaccompanied minors and special needs Guests/ Perform cleaning of air craft cabin Team member
- At times act as the Operations team member: Communicate pertinent information to flight crew personnel
- Determine aircraft performance and weight limitations / Mail, Freight, and Luggage loading Procedures
Education
High School -
POINCIANA HIGH SCHOOL
Kissimmee, FLLicense - Esthetics - Facial Specialist
FLORIDA COLLEGE OF NATURAL HEALTH
Maitland, FLPodology Certification - Podology
North American School of Podology
Orlando, FL07.2023
Full Specialist - Nail Tech
Artistic School of Nails & Cosmetology
Orlando, FL07.2016
Skills
- Fluent Spanish
- Passion for education
- Ability to instruct
- Ability to teach small groups
- Coaching multiple customers
- Tenacity
- Comfortable selling
- Self-Motivated
- Self-Directed
- Adhere to a structured training schedule
- Customer Service
- Nail Extensions
- Time Management
- Nail art techniques
- Problem-solving skills
- Team Collaboration
- Acrylic nails
- Product Knowledge
- Acrylic Application
- Verbal and written communication
- Schedule Maintenance
- Customer Education
License
Esthetics, Facial Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nail Technician
Carla Nailss Inc
06.2016 - Current
Assistant Manager
RAINBOW CLOTHING STORE
03.2007 - 02.2008
Flight Attendant
JETBLUE AIRWAYS
06.2004 - 10.2013
Customer Service
JETBLUE AIRWAYS
08.2002 - 06.2004
High School -
POINCIANA HIGH SCHOOL
License - Esthetics - Facial Specialist
FLORIDA COLLEGE OF NATURAL HEALTH
Podology Certification - Podology
North American School of Podology
Full Specialist - Nail Tech
Artistic School of Nails & Cosmetology