Carla M DiGregorio-Wolfe
Southbridge,MA
Summary
Accomplished leader with a proven track record at CharterCARE Health Partners, adept in fostering innovation and collaboration across teams. Skilled in analytical thinking and problem-solving, I've driven operational efficiencies and improved team performance. My approach emphasizes goal setting and conflict resolution, significantly enhancing organizational productivity. I doubled revenue for the Inpatient Acute Rehab within my first year in the position, managed two acute care hospital staff as well as an Outpatient Center.
Overview
39
39
years of professional experience
Work History
System Director of Rehabilitation Services
CharterCARE Health Partners
07.2018 - Current
- Fostered an environment conducive to innovation by encouraging collaboration among team members from different areas of expertise.
- Developed and maintained a strong rapport with key stakeholders, including executive leadership, to ensure alignment with organizational objectives.
- Managed Rehabilitation teams in three locations that resulted in streamlined workflows, more efficient use of resources, and reduced expenses.
- Identified opportunities for process improvement through data analysis, leading to increased operational efficiencies.
- Ensured seamless communication between Rehabilitation departments at multiple locations through regular updates on progress towards common goals.
- Established clear performance metrics for Rehabilitation department staff, driving accountability and fostering a culture of continuous improvement.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed systems to enhance programs resulting in increased efficiency and revenue.
Executive Director
Rehabilitation Services Of Massachusetts
03.2014 - 06.2018
- Worked closely with organizational leadership and company owners to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with owners, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals in skilled rehab and nursing facilities in MA and CT, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Managed financial, operational and human resources to optimize business performance.
- Communicated business performance to owners on a monthly basis.
Regional Director of Operations
Rehab Care
06.2011 - 02.2014
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Defined, implemented, and revised operational policies and guidelines.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Regional Rehab Director
Life Care Centers
04.2009 - 06.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed employee's individual strengths and initiated mentoring program to improve areas of weakness.
Director of Ancillary Services
Hubbard Regional Hospital
03.2007 - 04.2009
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed 7 outpatient departments within a small community hospital.
Speech Language Pathologist
Various Companies/ Per Diem Status
02.2004 - 02.2007
- Evaluated and diagnosed patients with speech, language, voice, and fluency disorders using standardized assessments and clinical observations.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans for patients with complex communication disorders.
- Enhanced speech and language development in children by designing engaging activities and exercises targeting various skill levels.
- Established strong relationships with patients and families, fostering trust and collaboration towards shared treatment goals.
- Developed evidence-based treatment plans that effectively addressed the unique needs of each patient, leading to improved outcomes over time.
- Improved patient communication skills by implementing individualized therapy plans tailored to their specific needs.
- Conducted thorough evaluations of patients'' swallowing abilities, leading to appropriate recommendations for diet modifications or further medical referrals when necessary.
- Effectively managed caseloads within a variety of settings including schools, private practice, hospitals, and skilled nursing facilities.
- Provided information on speech improvement techniques and non-verbal communication methods.
Rehabilitation Director
Radius Skilled Rehab And Nursing Center
03.2002 - 02.2004
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Regional Director of Operations
Sundance Rehabilitation
02.1994 - 01.2002
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Set team and individual KPIs and provided regular, actionable feedback.
- Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed more than 300 employees across two New England states in 60+ skilled rehab and nursing centers.
- Involved in the Medicare appeals process, up the law judge level.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Clinical Manager of Speech
NovaCare Rehab
06.1993 - 12.1994
- Developed comprehensive performance metrics to monitor regional clinical teams'' progress and identify areas for improvement.
- Participated in interdisciplinary meetings, sharing insights on best practices and contributing to improved patient outcomes across the region.
- Improved regional clinical operations by streamlining processes and implementing best practices.
- Worked closely with human resources to recruit top talent for key positions within the region''s clinical teams.
- Enhanced staff performance through comprehensive training programs and continuous feedback.
- Managed a team of clinical professionals, ensuring efficient delivery of high-quality patient care.
- Facilitated effective communication among team members, fostering a collaborative environment that promoted excellence in patient care.
- Developed strong relationships with physicians, nurses, and other healthcare providers to ensure seamless collaboration across the region.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Team Leader/Speech and Language Pathologist
South Central Early Intervention
06.1990 - 05.1993
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Carried a speech/language caseload, children birth to three years old.
- Travel within a region of 13 towns.
Speech and Language Pathologist
Monson Development Center
07.1985 - 04.1989
- Conducted thorough assessments to accurately diagnose speech, language and swallowing disorders within a residential facility for teens to adults with special needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing the unique needs of each patient.
- Enhanced the quality of life for patients with speech and language disorders through personalized treatment plans and consistent progress monitoring.
- Streamlined documentation processes while maintaining high standards of confidentiality as required under HIPAA regulations.
- Improved patient communication skills by implementing individualized therapy programs tailored to their specific needs.
- Monitored patient progress throughout treatment and adjusted therapy plans accordingly to maximize results.
Education
Master of Science - Speech Language Pathology And Audiology
Worcester State University
Worcester, MABachelor of Arts - Communication Disorders
Elms College
Chicopee, MASkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Complex Problem-Solving
- Analytical Thinking
- Goal Setting
- Conflict Resolution
- Leading Team Meetings
- Key Performance Indicators
- Multitasking
- Organizational Skills
- Project Planning
- Process Analysis
- Task Prioritization
- Problem-solving aptitude
- Analytical Skills
Timeline
System Director of Rehabilitation Services
CharterCARE Health Partners
07.2018 - Current
Executive Director
Rehabilitation Services Of Massachusetts
03.2014 - 06.2018
Regional Director of Operations
Rehab Care
06.2011 - 02.2014
Regional Rehab Director
Life Care Centers
04.2009 - 06.2011
Director of Ancillary Services
Hubbard Regional Hospital
03.2007 - 04.2009
Speech Language Pathologist
Various Companies/ Per Diem Status
02.2004 - 02.2007
Rehabilitation Director
Radius Skilled Rehab And Nursing Center
03.2002 - 02.2004
Regional Director of Operations
Sundance Rehabilitation
02.1994 - 01.2002
Regional Clinical Manager of Speech
NovaCare Rehab
06.1993 - 12.1994
Team Leader/Speech and Language Pathologist
South Central Early Intervention
06.1990 - 05.1993
Speech and Language Pathologist
Monson Development Center
07.1985 - 04.1989
Master of Science - Speech Language Pathology And Audiology
Worcester State University
Bachelor of Arts - Communication Disorders
Elms College
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