Director of Information Technology
Fiserv
01.2021 - 12.2023
- Developed and implemented telecom network strategies
- Led complex programs that drove growth and operational excellence
- Led collaborative cross-functional teams
- Provided strategic direction, oversaw program management functions, policies and project delegation
- Managed procurement, vendor relationships and data analytics
- Results: Cost savings, consolidated and integrated delivery
- Key Achievements:
- Led $6M cost savings initiative replacing 6K legacy ethernet (TDM) endpoints
- Reduced annual telecommunications spend from $38M to under $500K between 2022 and 2023
- Mitigated over $2.2M in increased monthly telecom carrier charges
- Created comprehensive enterprise onboarding standards that aligned with business objectives
- Championed transformation initiatives across the organization by promoting the adoption of new technologies and processes that enhanced operational efficiency
- Streamlined network onboarding by implementing efficient processes and automation tools, leading to reduced timelines and improved productivity
- Created scalable and repeatable network implementation workflows via ServiceNow
- Managed a team of 22 IT Project Managers and Engineers, achieving a 90% on-time delivery rate for over 25,000 network implementations in 2023
- Constructed and maintained analytics, status and management reports, including SLA and performance-based statistics
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Championed best practices in information management while maintaining a focus on continuous improvement to drive operational excellence throughout the organization.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
