CARLANE MOMODU
Sangotedo,Lagos
Summary
Systematic and knowledgeable Human Resources Specialist with over six years of experience in Global HR. Expertise in Health and Welfare, employee management, training program implementation, and HR operational efficiency strategies
Overview
28
28
years of professional experience
Work History
Program Assistant
Hand of Impact/Global Touch Ministry
11.2021 - 09.2024
- Traveled and set up tents in African communities to distribute food and clothing to the needy
- Created an empowerment program to empower women to start small businesses.
- Created scholarship programs for school-aged children below 11 years old
- Preached and taught members of the church the Gospel of Jesus Christ
- Created fundraiser via international platforms to raise funds to establish micro grants to empower women small businesses.
- Social Media influencer on FACEBOOK and YOUTUBE
HR Associate
Assurant Inc
09.2015 - 05.2021
- Effectively used the company's case management and knowledge base tools to resolve, log, and track employee and retiree inquiries
- Worked with the team for implementation of new HRIS system (Workday), reviewed escalated issues, and tested HR functions within the system before system launch
- Created process documents for various HR processes within the department to be used during training
- Supported over 10,000 United States employees with day to day HR needs via phone, fax, or email with inquiries regarding benefits enrollment, new hire documentation, time management, compensation, acquisitions, reduction in force, and HR process improvement efforts
- Handled high budget for employee tuition reimbursement. Approved and released fundings from min $1000 to $40,000 per term, per employee, for tuition reimbursement.
- Direct contact and subject matter expert (SME) over The International Chase Fingerprinting Process for the hire of Contingent workers for Asia Pacific
- Direct contact and subject matter expert for the company's Tuition Reimbursement Program
- Trained and provided guidance to HRBP and HR Partners regarding benefit processes
- Processed pension distributions and 401k hardship request
Benefits Specialist
Paramount Staffing
07.2014 - 03.2015
- Reviewed employee enrollments to verify accuracy, inputting all information into company's database
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits
- Provided assistance to plan participants by explaining benefits information to ensure educated selections
Senior Customer Care Representative
Xerox Corporation
08.2012 - 04.2014
- Effectively used company's case management and knowledgebase tools to resolve, log, and track employee and retiree inquiries
- Worked with team for implementation of new HRIS system (Workday), reviewed escalated issues, tested HR functions within system before system launch
- Created process documents for various HR processes within the department to be used during training
- Provided assistance to plan participants by explaining benefits information to ensure educated selections
- Perform Final Distributions, Fund Reallocations, Fund-to-Fund Transfers, Withdrawals, Loans Request, Contribution Investment Election transactions and more
- Research, performed and logged all transactions performed for 401k, and pension plans
- Followed up on escalated issues to ensure resolution
- Kept the customer informed on the status of research, closed out case when complete
- Perform open enrollment elections of medical, dental, vision, retirement FSA, HSA and leave plans
- Monitored and managed costs for enrolled participants Informed customers about services available and assessed customer needs
- Kept customer and system account information accurate and current to support timely resolutions for all concerns
Member Services Coordinator
Horizon Blue Cross Blue Shield of NJ
12.1996 - 07.2007
- Resolved Health and Welfare customer inquires needs by phone and written correspondence
- Wealth of knowledge with HMO, PPO, POS, Cobra, products
- Communicated with sales representatives, on contract changes, or account dilemmas
- Fast and accurate claim input, processing, and claim adjudication
- Trained and practiced HIPAA guidelines
- Directed contact for large contracted groups
- Direct contact for Benefit Administrators for large contracted groups
Education
Associate of Arts - Criminal Justice
Bloomfield College
Bloomfield, NJ05.1991
Skills
- Kronos
- Microsoft PowerPoint
- Microsoft Word
- Google Docs
- Workday
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of twenty staff members.
Timeline
Program Assistant
Hand of Impact/Global Touch Ministry
11.2021 - 09.2024
HR Associate
Assurant Inc
09.2015 - 05.2021
Benefits Specialist
Paramount Staffing
07.2014 - 03.2015
Senior Customer Care Representative
Xerox Corporation
08.2012 - 04.2014
Member Services Coordinator
Horizon Blue Cross Blue Shield of NJ
12.1996 - 07.2007
Associate of Arts - Criminal Justice
Bloomfield College
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