Carla M. Paul
Appleton
Summary
Diligent and reliable greeter focused on going above and beyond to support team and serve customers. Trained in great customer service and offering top-notch quick learning abilities. Motivated to continue to learn and grow as a professional. Seeking for a job that I can use my skills wisely and improve to become better. Commitment to personal development through support of others and relentless pursuit of success.
Overview
7
7
years of professional experience
Work History
Service Advisor
Sonic Automotive
Houston
06.2024 - 04.2025
- Assisted customers with service inquiries and scheduled appointments.
- Communicated service recommendations based on customer needs and vehicle condition.
- Coordinated with technicians to ensure timely service delivery and repair accuracy.
- Managed customer follow-ups to confirm satisfaction and address concerns.
- Maintained accurate service records using dealership management software.
- Educated customers on vehicle maintenance and warranty options effectively.
- Handled billing and payment processing for services rendered efficiently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Service Porter
Sonic Automotive
Houston
09.2023 - 06.2024
- Maintained cleanliness and organization of service areas and customer spaces.
- Coordinated with team members to ensure efficient workflow during busy periods.
- Monitored facility conditions to ensure safety and compliance standards were met.
- Provided transport for customers and dealership personnel
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Assisted customers with loading and unloading items from their vehicles.
- Received customer vehicles for service and parked them in designated areas.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Maintained grounds, buildings and organized vehicle lot and storage areas.
- Transported completed vehicles back to the customer's residence or place of business.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
Retail Sales Associate
Once Upon A Child Franchise
The Woodlands
04.2023 - 09.2023
- Processed customer transactions accurately and efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to enhance customer service experience.
- Handled inventory management through restocking and tracking supplies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Research items to make accurate pricing and offers.
Family Caregiver
Home
Spring
12.2018 - 03.2023
- Performed household chores to promote cleanliness, safety and livability.
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Maintained a safe environment for the elderly by removing tripping hazards from living areas.
Greeter
Heinrich Chevrolet
Lockport
10.2018 - 11.2018
- Directed clients to appropriate floor areas according to requests.
- Helped assisting reception area answering phone and directing calls.
- Managing payments and signing off people who take and bring cars from lot.
- Keeping lounge tidy and stocked for customers to have a pleasant waiting period.
Education
High School Diploma -
Northbrook High School
Houston, TX05.2015
Associate of Science - Veterinary
Lonestar college
The woodlands, TXSkills
- Task prioritization
- motivated
- Microsoft Office
- Strategic planning
- Attention to detail
- Fast learner
- Empathy
- Customer service
- Service scheduling
- Dealership management software
- Appointment coordination
- Multitasking and organization
- Computer skills
- Negotiation skills
Volunteer Experience
Volunteer, Food Bank Houston
Athletics
Varsity Athlete
Timeline
Service Advisor
Sonic Automotive
06.2024 - 04.2025
Service Porter
Sonic Automotive
09.2023 - 06.2024
Retail Sales Associate
Once Upon A Child Franchise
04.2023 - 09.2023
Family Caregiver
Home
12.2018 - 03.2023
Greeter
Heinrich Chevrolet
10.2018 - 11.2018
High School Diploma -
Northbrook High School
Associate of Science - Veterinary
Lonestar college