Carla R. Golden
Lee’s Summit,MO
Summary
Paralegal, Dental Assisting, Medical Records Review/Summary, Insurance Underwriting, Logistics Supervisor, Case Management and Social Work.
Compassionate Case Manager experienced in home healthcare environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Knowledgeable Case Manager experienced in coordinating care for disabled individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Experienced Paralegal with over 20 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated logistics professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking full time position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to securei intermediate position. Ready to help team achieve company goals.
Overview
36
36
years of professional experience
Work History
Case Manager
DYNAMIC UNITY HEALTH
08.2018 - Current
- Handle intake of new files by review of case notes and care plan to develop rapport with new relationships in daily conversation with 60-80 disabled individuals per month
- Travel to consumer’s homes to complete paperwork needed to stay in compliance with State and to conduct training, emergency and annual visits
- Document case notes of all subject matter pertaining to communications with consumers
- Daily communication with DHSS and FSD regarding status of consumers assigned to office
- Attend weekly status meetings with Management, Staff and Senior Case Manager
- Adhere to all strictly monitored policies regarding In Home Care, HIPPA and Non-Discrimination
- Proficiently execute time sensitive documents to appropriate parties to ensure State compliance
- Obtain documentation needed from consumers, obtain same and submit in a timely fashion
- Answer interoffice calls as needed to ensure consumers’ needs are met on constant basis, assist consumers with all aspects of resources to train, and support them in independent living
- Locate consumers Missouri Medicaid and Plans of Care through Missouri Emo-Med and Cyber and update interoffice employees regarding the status of each individual
- Work for disabled individuals performing In Home Health Care as set forth in their Plan of Care
- Assist with any and all office work as assigned and needed by Management.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Participated in professional growth programs to support special education improvement efforts.
Expedited Feeder Supervisor
UNITED PARCEL SERVICE
12.2017 - 12.2022
- Develop relationships with UPS Employees to efficiently communicate priorities needed for expedited loads and location and placement of trailers
- Obtain and document numbers on all trailers on lot at beginning, middle and end of shift
- Communicate with all UPS and Contracted Drivers regarding loads being dropped off and picked up to ensure accuracy and location
- Track, locate and dispatch tickets to assigned truck driver with matching load for next stop.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Legal Risk Insurance Examiner
QUEST DIAGNOSTICS, Lee’s
08.2014 - 11.2017
- Answered inbound and performed outbound calls to clients to inquire as to the validity of medical records on file in an effort to review and verify the legality of claims
- Composed medical summaries to outline the legal risk assessed to each potential client regarding their information submitted
- Attend weekly meetings to discuss and explain the method of computing the risks assessed to each report.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Researched claims and incident information to deliver solutions and resolve problems.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Certified Dental Assistant
LEAWOOD FAMILY DENTAL
04.2011 - 04.2014
- Front office duties consisted of greeting patients, health/history review, scheduling, payments, billing, recall system, next day production and filing
- Dental Assisting duties included greeting/seating patients, schedule operatory time/prepared for procedures; took digital/non-digital x-rays, digital intraoral camera, panoramic x-ray machine, charting, prepared treatment plans; assisted dentist(s) with instrument passing and procedures including oral surgery, amalgam/composite restoration, coronal polishing, veneers, root canals, crown buildup, temporary/permanent crown and bridge preparation/placement, pouring/trim alginate/stone impressions, prepared whitening trays, periodontal charting, applied fluoride/sealants; personally supervised sterilization, operatory disinfection, PPE and OSHA infection control.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, Action and applying lead aprons.
- Prepared and positioned patients for procedures by Action, clipping dental napkins and placing patient safety devices.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
- Documented patient dental health information, medical history and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Typed patient data into computer system using Software while following privacy laws and maintaining high level of accuracy.
- Used Software to document and maintain patient information and health background.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Office Manager/Paralegal
LAW OFFICE OF GOVERNOR, JOSEPEH P. TEASDALE
10.1990 - 12.2010
- Greeted clients, performed initial client interview and intake, file preparation, organization and upkeep, answered incoming calls and executed outgoing calls, scheduled appointments and travel plans for office, personally supervised time and office management for firm
- Accounts payable, accounts receivable, quarterly tax preparation, bookkeeping and preparation of annual tax outline for office expenditures submitted to CPA
- Typed all legal documentation, pleadings, medical records reviews, summaries, reports and proposal preparation, performed all document compilation, preparation of petitions, discovery, responses and deposition summaries for all case files in office; upkeep of attorney’s calendars, docketing, scheduled hearings and depositions, legal research/skip-tracing, investigation work, process serving, preparation and service of subpoenas, location and trial preparation of expert witnesses for opinions/testimony for trial; prepared settlement demands, executed trial preparation and assisted at trials; follow-up of daily work flow to ensure the settlement of cases either by demand, mediation or trial
- Management and upkeep 250-Member class action litigation; completion of interoffice documentation relating to off-site travel to obtain necessary information, prepared necessary registrations, obtain, compile and review medical, operative, pathology reports and medical ratings from expert physicians/doctors for litigants; out-of-town travel to attend seminars regarding District Court MDL-926 Class Action Litigation
- Preparation of voluminous parole packets for criminal hearings; researched subject matter and case law for said files, and preparation of packets with outlined instructions for meetings with the Governor and Parole Board in clemency matters.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched state statutes, decisions, legal articles, codes and documents.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions and pleadings.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Managed billable hour tracking, payroll, client invoicing and schedules for Number-attorney office.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Contacted key witnesses to testify at court hearings.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Drafted, signed and certified key legal documents for judicial review.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Identified appropriate judicial decisions relevant to cases.
- Analyzed evidence gathering and presentation, client counseling, and jury selection methods processes for civil litigation.
- Aided Number legal crews by researching records and documents for case details.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
- Trained and managed Number employees in best practices and protocols to realize maximum productivity.
- Cooperated with legal teams to create performance documents for curative action planning.
- Reviewed regulations regarding procedures and requirements for class action suits.
- Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
- Evaluated domestic relations law, property law and bankruptcy.
- Developed project management processes to improve cost-effective service to clients.
Education
Dental Assisting Certificate - undefined
CONCORDE CAREER COLLEGE
2011
Certificate of Paralegal Technology - undefined
PENN VALLEY COMMUNITY COLLEGE
1994
B.A. - Business Administration
CENTRAL MISSOURI STATE UNIVERSITY
1990
undefined
LEE’S SUMMIT SENIOR HIGH SCHOOL
1985
Skills
- Skills/Program Knowledge:
- Typing 75 words per minute, accounting, bookkeeping, accounts payable and receivable, Microsoft Office, Teams, Excel, Power Point, Outlook, OneDrive, Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, QuickBooks, Google Docs, Chrome, Avaya, Citrix C4, NextGen, XL Dent, Eaglesoft and EMR
- Emotional Awareness
- Staff Management
- Social Work
- Eligibility Assessments
- Case Conferences
- Treatment Planning
- Telephone Etiquette
- Clients Rights
- Family Education Programs
- Staff Training
- Medical Records Management
- Direct Patient Care
- Patient Assessments
- Case Planning
- Conflict Resolution
- Determine Medical Necessity
- Verbal and Written Communication
- Annual Case Reviews
- Monitoring Visits
- Case Management Tracking
- Crisis Intervention
- Case Notes
- Home Visits and Inspections
- Community Resources
- MS Office
- Presenting at Conferences
- Generate Reports
- Agency Liaison
- Patient and Family Liaison
- Social Perceptiveness
- Program Eligibility
- Team Meetings
- Independent Living
- Motivational Interviewing
- Patient and Caregiver Education
- Documentation
- Recruitment
- Research
- Critical Thinking
- Settlement Agreements
- Performance Strategies
- Complex Problem-Solving
- Reading Comprehension
- Time Management
- Performance Goals
- Positive Reinforcement Methods
- Paperwork Drafting
- Legal Research
- Conflict Resolution and Mediation
- Active Listening
- Microsoft PowerPoint
- Court Procedures
- Microsoft Access
- Microsoft SharePoint
- Management of Personnel Resources
- Legal Case Management
- Office Cleaning
- Administrative Support
- Communications Strategies
- Legal Terminology
- Customer Service Best Practices
- Persuasive Communication
- Alternative Dispute Resolution (ADR)
- Customer Interaction
- Quality Assurance
- Outbound Calls
- Client Support
- Legal Solutions
- Revise Legal Documents
- Quality Improvement Plans
- Correspondence Writing
- Microsoft Excel
- Assessing Compliance Risk
- Regulatory Guidelines
- Evaluate Liability
- Interview Witnesses
- Creative Solutions
- Coordinate Meetings
- Community Meeting Arrangements
- Customer Satisfaction
- Crisis Intervention Techniques
- Data Entry
- Issue Clarification
- Effective Problem-Solving
- Interviewing Individuals
- Medication Techniques
- Clerical Support
- Professional Ethics Understanding
- Interpret Law
Accomplishments
- Attendance for Home & Community Based Services 2018-2019 (MO DHSS) and Notary Public (Missouri & Kansas).
Additional Information
- Business management, office administration, insurance underwriting, legal drafting and review, dental and medical terminology, case management, social work, customer relations, office management, employee supervision, marketing and logistics.
Timeline
Case Manager
DYNAMIC UNITY HEALTH
08.2018 - Current
Expedited Feeder Supervisor
UNITED PARCEL SERVICE
12.2017 - 12.2022
Legal Risk Insurance Examiner
QUEST DIAGNOSTICS, Lee’s
08.2014 - 11.2017
Certified Dental Assistant
LEAWOOD FAMILY DENTAL
04.2011 - 04.2014
Office Manager/Paralegal
LAW OFFICE OF GOVERNOR, JOSEPEH P. TEASDALE
10.1990 - 12.2010
Dental Assisting Certificate - undefined
CONCORDE CAREER COLLEGE
Certificate of Paralegal Technology - undefined
PENN VALLEY COMMUNITY COLLEGE
B.A. - Business Administration
CENTRAL MISSOURI STATE UNIVERSITY
undefined
LEE’S SUMMIT SENIOR HIGH SCHOOL
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