Summary
Overview
Work History
Education
Skills
Software
Timeline
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Carla R. Mayes

Pennsauken,NJ

Summary

Driven professional with a strong background in patient access and customer service, notably at Virtua Health Hospital. Excelled in HIPAA compliance and problem-solving, enhancing patient satisfaction and streamlining registration processes. Skilled in multitasking and organization, adept at insurance verification and payment processing, contributing to efficient operations and positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Virtua Health Hospital
01.2021 - Current
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Provided excellent customer service to patients and medical staff.

Customer Service Associate

Wawa, Inc
08.2019 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Prepared and assemble deli food items. Assist customers in selecting and ordering deli products.
  • Maintained cleanliness and organization of deli area. Operate deli equipment and machinery.
  • Monitored and manage inventory levels of deli products. Stocked and replenish deli products.
  • Followed food safety and sanitation guidelines.

Food Service Worker

Virtua Health Hospital
12.2016 - 08.2019
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Adjusted food preparation methods in accordance with customer requests.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Education

Some College (No Degree) - Legal Assistant

Norwalk Community College
Norwalk, CT

Skills

  • Patient check-in
  • Registration and Admissions
  • Customer Service
  • Problem-Solving
  • Appointment Scheduling
  • Insurance Verification
  • Multitasking and Organization
  • HIPAA Compliance
  • Phone and Email Etiquette
  • Medical Terminology
  • Patient Registration
  • Payment Processing

Software

EPIC

MS Excel

Outlook

MS Word

Timeline

Patient Access Representative

Virtua Health Hospital
01.2021 - Current

Customer Service Associate

Wawa, Inc
08.2019 - 05.2021

Food Service Worker

Virtua Health Hospital
12.2016 - 08.2019

Some College (No Degree) - Legal Assistant

Norwalk Community College

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Carla R. Mayes