Summary
Overview
Work History
Education
Skills
Timeline
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Carla R. McDonald

Little Rock,Arkansas

Summary

Accomplished data entry professional with a proven ability to learn new systems and processes and adapt changing environment with ease. Strong track record of meeting deadlines for reports to the Louisiana State Department of Education. A hardworking team player, who pays attention to details and is committed to delivering excellent results.

Overview

37
37
years of professional experience

Work History

Call Center Representative (Work From Home)

LBJ Express Call Center
08.2019 - Current
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call centers “Scripts” when handling different topics
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensive way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

SER Coordinator/Secretary

Madison Parish School District
07.1986 - 07.2019
  • Assist my supervisor in whatever deems necessary
  • Report Child Count for special education children for the dates of 10/01 (IDEA) and 02/02 (MFP). I had to make sure that all students in special education were accounted for these dates
  • Security Coordinator for the Madison Parish School District, I was responsible for assigning User ID’s and Passwords to administrators and employees to have access to different programs from the state department of education
  • I typed and prepared memo’s, letters, emails for upcoming meetings
  • Entered ESYP Data
  • Compliance Report
  • Evaluation Reports
  • Closed services on students that had left the system or dropped out of school
  • Run other reports pertaining to special education reporting, answered the telephone, assist the public, filing, update produced and maintain mailing list, etc.
  • Typed Board meetings agenda’s and collected all documentations for board meetings
  • Typed information from board meetings to go in the district ledger
  • Collect envelops for bids
  • Made travel arrangements for employees
  • Prepared and filed insurance claims for employees
  • Prepared documentations for employees to be certified and made sure all paperwork was in order

Education

Diploma - Information Processor Operator

Tallulah Vocational Technical School
Tallulah, Louisiana
08.1985

High School Diploma -

Tallulah High School
Tallulah, Louisiana
05.1983

Skills

  • Data Entry
  • Customer Service
  • Inbound/Outbound Call
  • Problem-Solving Skills
  • Database Research
  • Microsoft Word
  • Microsoft Works
  • Microsoft Excel
  • Typing
  • Requisitions

Timeline

Call Center Representative (Work From Home)

LBJ Express Call Center
08.2019 - Current

SER Coordinator/Secretary

Madison Parish School District
07.1986 - 07.2019

Diploma - Information Processor Operator

Tallulah Vocational Technical School

High School Diploma -

Tallulah High School

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Carla R. McDonald