Carla Rizo Parrales
Richwood,WV
Summary
Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Medical Office Administrator
Tailored Weight Loss
10.2023 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Oversaw office records and maintained strict document control.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Paralegal Assistant
Robert Rice Law Firm
05.2020 - 12.2021
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Organized documents to manage paper and electronic filing systems of clients.
Medical Office Assistant
Dr. Robert Kilian Orthopedics
01.2017 - 03.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Education
Associate of Applied Science - Medical Office
05.2021
Skills
- Appointment Setting
- Office procedures understanding
- Follow-up skills
- Managing patient records
- Customer Service
- Strong Communication Skills
- Teamwork orientation
- Adaptable to change
- Time Management Capabilities
- Problem-solving competence
- Data Entry Efficiency
Languages
Spanish
Professional Working
Timeline
Medical Office Administrator - Tailored Weight Loss
10.2023 - Current
Paralegal Assistant - Robert Rice Law Firm
05.2020 - 12.2021
Medical Office Assistant - Dr. Robert Kilian Orthopedics
01.2017 - 03.2020
Brazosport College - Associate of Applied Science, Medical Office
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