Carla Rose Benedict
Summary
Accomplished, hardworking employee enthusiastic to work with the public and learn new skills. Detail oriented while focusing on the team's overall perspective. Adept at finding the best solutions for individuals to help them achieve their goal.
Overview
24
24
years of professional experience
Work History
Front End Manager
Capri Cosmetology Learning Centers
01.2020 - Current
- Monitor cash draw and locked safe to maintain proper cash numbers. Collect payments for all purchases.
- First contact for all staff, students, guests and vendors in person and on the telephone.
- Responsible for all retail inventory, ordering, receipt of goods, and merchandising.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintain strong customer relations and effective customer service standards.
- Proficiently schedule all client appointments in computer system.
Branch Office Administrator
Edward Jones Investments
10.2018 - 04.2019
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Maintained office supplies and equipment to support team productivity.
- Set up weekly team meetings to set goals. Work on deepening client relationships.
- Composed professional business correspondence, emails, meetings notes and other documents.
Business Owner and Licensed Massage Therapist
Self/Haven Medi-Spa
09.1999 - 05.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Networked at health fairs and Chamber events.
- Exceptional customer service and satisfaction of well over 500 clients. Excellent time management.
- Teaching engagements with patients and doctors.
- Marketed through personal contact, events, brochures.
- Meticulous confidential record documentation and management.
- Determined charges for services and managed payments. Set appointments.
Administrative Assistant
Ulster Community College
01.2016 - 07.2017
- Organized and executed two Advanced Manufacturing Career Fairs, contacting over 100 companies. Liaison between college, venues, and service providers. Developed spread sheets to organize data and for follow up.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted director in developing new courses through research.
- Executed record filing system to improve document organization and management.
- Registered new students.
Human Resources, Accounts Payable, Payroll
The Wonderly Company
06.2008 - 03.2012
- Interviewed, hired and motivated new employees through positive example.
- Managed confidential employee folders and employee benefits. Wrote two employee manuals, advertisements and news articles.
- Rallied managers to develop safety regulations and attendance procedures.
- Produced weekly payroll for over 60 employees. Paid all vendors and sub-contractors.
- Used and managed office equipment, binders, and files.
Education
Bachelor of Science - Education
State University of New York
CortlandMassage Therapy
Swedish Institute
New York, NYEsthetics
Capri Cosmetology Learning Centers
Newburgh, NYHuman Resource Management - Certificate
Villanova University
Villanova, PASkills
- Financial Management
- Strategic Planning
- Cash Handling
- Fraud Prevention
- Listening Skills
- Staff Supervision
- Problem Solving and Collaboration
- Organization and Attention to Detail
- Strong Work Ethic and Flexibility
- Creativity and Empathy
- Computer Skills
Timeline
Front End Manager
Capri Cosmetology Learning Centers
01.2020 - Current
Branch Office Administrator
Edward Jones Investments
10.2018 - 04.2019
Administrative Assistant
Ulster Community College
01.2016 - 07.2017
Human Resources, Accounts Payable, Payroll
The Wonderly Company
06.2008 - 03.2012
Business Owner and Licensed Massage Therapist
Self/Haven Medi-Spa
09.1999 - 05.2018
Bachelor of Science - Education
State University of New York
Massage Therapy
Swedish Institute
Esthetics
Capri Cosmetology Learning Centers
Human Resource Management - Certificate
Villanova University
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