Carlas Landers
Chuckey,TN
Summary
Accomplished leader with a proven track record at Signature HealthCARE, adept in nutrition program management and fostering team collaboration. Spearheaded initiatives that enhanced customer satisfaction and operational efficiency. Skilled in dietary planning and interpersonal communication, achieving significant improvements in patient care and staff development.
Overview
16
16
years of professional experience
Work History
Dietary Director
The Waters of Bristol
03.2023 - Current
- Provided ongoing training and professional development opportunities for staff members, fostering a culture of continuous improvement within the department.
- Participated in interdisciplinary team meetings to provide input on patient care plans from a nutrition services perspective, helping ensure the best possible outcomes for each person under our care umbrella.
- Implemented cost-control measures by monitoring expenses, analyzing financial reports, and making strategic adjustments as needed to stay within budget constraints.
- Delivered specialized advice on nutrition-related matters impacting both individualized care plans and broader dietary issues.
- Maintained a clean, safe, and sanitary work environment in compliance with state health regulations and industry best practices.
Regional Director
Plain View
08.2021 - 08.2022
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced Number reports per week to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Visited sites periodically to view service levels and adherence to global service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies.
- Participated in promotional opportunities and onboarding of new accounts.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
Director of Customer Relations
Signature HealthCARE
06.2009 - 02.2019
- Elevated capabilities and testing and leveraged best practices and new developments that enhanced customer experiences.
- Developed strong relationships with key clients, resulting in improved account retention and growth.
- Managed customer statistics and queried, manipulated and visualized data to thoroughly understand customers.
- Performed supervisory functions, made hiring, demoting and terminating decisions and conducted performance appraisals.
- Established performance objectives for team members, providing ongoing coaching and guidance to ensure achievement of goals.
- Implemented comprehensive training programs for new hires, fostering a positive work environment and well-equipped staff.
- Conducted regular reviews of team performance against targets, identifying trends and formulating actionable insights for continued success.
- Analyzed performance metrics to identify areas of improvement, leading to strategic initiatives that enhanced overall customer experience.
- Collaborated with inbound and outbound contact center leaders and facilitated multi-touch online and offline interactions that maximized lifetime value while minimizing costs.
- Spearheaded the adoption of customer-centric policies and procedures, ensuring alignment with best practices in the industry.
- Championed continuous improvement efforts within the department, driving process enhancements that resulted in increased efficiencies and reduced costs.
- Introduced proactive outreach initiatives aimed at anticipating client needs before they arose, resulting in decreased complaint rates and increased brand loyalty.
- Streamlined customer service processes for increased efficiency and faster response times.
- Built customer journeys across multiple marketing contact channels and focused on direct mail, short message service, email and web notifications.
- Cultivated a culture of accountability within the department, promoting ownership over tasks and empowering employees to make decisions in line with company values.
- Collaborated with cross-functional teams to address customer concerns, ensuring timely resolutions and satisfied clients.
- Coordinated timely escalations when necessary, collaborating closely with relevant stakeholders to achieve swift resolution of complex issues.
- Oversaw the development of a knowledge base for common customer issues, facilitating consistent support across the team.
- Facilitated open channels of communication between team members and senior management, fostering a collaborative work environment where all voices were heard.
- Enhanced customer satisfaction by implementing effective communication strategies and conducting regular customer feedback analysis.
- Answered customer questions via telephone, email, and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Finalized sales, processed payments and scheduled deliveries.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
CDM - Foodservice
Elizabethton Technology
Elizabethton, TN06.2006
Skills
- Sanitation protocols
- Meal preparation
- Food safety compliance
- Procurement strategies
- Healthcare regulations
- Allergen awareness
- Patient counseling
- Food production management
- Therapeutic diets
- Recipe development
- Dietary assessment
- Menu planning
- Special diets
- Nutrition expertise
- Written and verbal communication
- Evidence-based advice
- Patient education
- Nutrition counseling
- Sanitation rules and regulations
- Electronic medical records
- Nutritional analysis
- Health promotion
- Quality improvement
- Individualized support
- Diabetes management
- Interpersonal and written communication
- Meal distribution
- Healthy eating tips
- Nutrition therapy
- Disease prevention
- Clinical research
- Dietary planning
- Interdisciplinary collaboration
- Eating disorder treatment
- Patient training
- Distributing meals
- Evidence-based care
- Taste testing and recipe development
- Food allergy management
- Tailored nutrition strategies
- Nutrition recommendations
- Weight management
- Geriatric nutrition
- Diet and activity discussions
- Nutritional assessment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Clinical documentation
- Vital sign monitoring
- Team building
- Nutritional planning
- Task prioritization
- Equipment operation
- Nutrition needs assessment
- Self motivation
- Interpersonal skills
- Client relationship management
- Analytical thinking
- Goal setting
- Diet modification
- Professionalism
- Interpersonal communication
- Meal planning
- Public speaking
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Menu development
- Health education
- Professional demeanor
- Problem-solving aptitude
- Cultural Competency
- Cooking instruction
- Food service management
- Health assessments
- Nutrition program management
- Nutrition research
Timeline
Dietary Director
The Waters of Bristol
03.2023 - Current
Regional Director
Plain View
08.2021 - 08.2022
Director of Customer Relations
Signature HealthCARE
06.2009 - 02.2019
CDM - Foodservice
Elizabethton Technology
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