Carla S. Lopez
Patient Care Coordinator
San Diego,CA
Summary
Bilingual individual with diligent skills to work with various clients. Client-driven Customer Service Representative with almost 20 years of experience acting as liaison between clients and service providers. Calming presence in light of often stressful enrollment processes and complex paperwork.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Office Assistant
San Diego County Psychiatric Hospital
San Diego, CA
02.2019 - Current
- Strategically distributed administrative tasks amongst nursing staff and provided guidance to promote performance.
- Executed record filing system to improve document organization and management.
- Monitored usage of nursing supplies and contacted vendors to place new orders for replenishment.
- Entered medical records data using Cerner, following HIPPA regulations to keep patient information private.
- Recognized any issues prior to escalation and applied appropriate techniques for effective resolution.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Paraprofessional Community Health Worker/ Promotora
East Los Angeles Women’s Center
Los Angeles, CA
10.2013 - 09.2016
- Managed enrollment, and paperwork for individuals to take advantage of community resources.
- Developed and implemented training classes to educate community residents.
- Wrote and distributed informational materials on domestic violence, sexual assault, and STD's.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Medical Records Specialist
The Rehabilitation Center of Beverly Hills
Los Angeles, CA
01.2015 - 06.2015
- Kept accurate log of requests for medical information and records.
- Utilized EMR software to manage and confirm patient data, such as insurance, demographic and medical history information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Trained 12 direct reports on department procedures and policies to maximize department productivity.
- Reviewed charts and flagged incomplete or inaccurate information.
Project Manager
Kaiser Permanente
Los Angeles, CA
06.2014 - 01.2015
- Developed and initiated KP.org app project, managed costs, and monitored performance.
- Fostered relationships with KP Staff to promote positive working relationships.
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services through the KP.org app, and creating welcoming, positive experiences.
PBX Operator/ Receptionist
Cerritos College
Norwalk, CA
08.2013 - 06.2014
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Created and maintained the departments phone directory with current extensions and staff information.
- Managed multiple tasks and met time-sensitive deadlines.
- Received and routed business correspondence to correct departments and staff members.
- Trained and mentored new PBX operations employees.
Child Development Program Assistant
City of Norwalk
Norwalk, CA
11.2012 - 04.2013
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Produced accurate [Type] documentation and organized resources to smoothly execute changes.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - Human Services
Cerritos College
Norwalk, CA 01.2013 - Current
High School Diploma -
Mountain View High School
El Monte, CA 08.2002 - 06.2006
Skills
Customer service expert
Excellent multi-tasking ability
Active listener
Bilingual
Skilled community-based case manager
Cultural Awareness
Accomplishments
- Working at Kaiser Permanente, I received recognition for creating a training tool that is now being used at a regional level for training staff.
- Certified Microsoft Excel Expert
- Completed an administrative skills program called Advanced Competencies for the Administrative Professional of the 21st Century through the County of San Diego.
Certification
Excel
Timeline
Excel
03-2022
Office Assistant
San Diego County Psychiatric Hospital
02.2019 - Current
Medical Records Specialist
The Rehabilitation Center of Beverly Hills
01.2015 - 06.2015
Project Manager
Kaiser Permanente
06.2014 - 01.2015
Paraprofessional Community Health Worker/ Promotora
East Los Angeles Women’s Center
10.2013 - 09.2016
PBX Operator/ Receptionist
Cerritos College
08.2013 - 06.2014
No Degree - Human Services
Cerritos College
01.2013 - Current
Child Development Program Assistant
City of Norwalk
11.2012 - 04.2013
High School Diploma -
Mountain View High School
08.2002 - 06.2006