Carla Wright
North Fort Myers
Summary
Experienced professional with a strong background in patient care and staff supervision. Proven ability to train new employees and coordinate care effectively, ensuring high standards of service and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Home Health Aide
Toledo Home Health Services LLC
Toledo
04.2022 - 04.2026
- Supported patients with daily living activities and personal care needs to promote independence and comfort.
- Assisted clients with bathing, dressing, and incontinence care.
- Facilitated personal hygiene tasks and maintained household chores to ensure a safe and hygienic living environment.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided companionship and emotional support to enhance patient well-being.
- Administered prescribed medications following care plans and instructions.
- Coordinated transportation for patients to medical appointments.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted in ambulation and exercise routines for clients.
- Prepared meals and snacks according to prescribed diets.
- Provided comprehensive assistance with cooking, meal preparation, and shopping to meet dietary needs and preferences.
Butcher/Manager
Ali's Meat Market
Toledo
08.2018 - 03.2022
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
- Prepared various cuts of meat according to customer specifications.
- Guided customers in product selection and offered tailored cooking advice to enhance their culinary experience.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Assisted customers with special orders or requests for certain cuts of meat.
- Provided excellent customer service by answering questions about product selection.
- Trained new staff on proper cutting techniques and safety practices.
- Trained new employees in proper safety procedures for handling meat products.
- Ensured cleanliness and organization of workstations and storage areas to comply with food safety standards.
- Adhered to food safety standards during meat handling and storage.
- Operated meat processing equipment safely and efficiently.
- Operated slicers, grinders and other butcher shop equipment safely.
- Monitored inventory levels and restocked supplies to maintain optimal product availability.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
- Ordered supplies from vendors to meet customer demand.
- Implemented cost-control measures to minimize waste and optimize profitability.
- Collaborated with team members to improve workflow and service speed.
- Displayed a professional attitude when interacting with customers or colleagues.
- Conducted routine maintenance on butcher shop equipment to ensure optimal performance.
- Sharpened knives on a daily basis for optimal use and longevity.
- Used sizing guidelines to cut meat products and arrange pieces in trays.
- Sharpened knives on a daily basis for optimal use and longevity.
Housekeeper/Weekend Supervisor
Cookeville Regional Medical Center
Cookeville
03.2014 - 06.2015
- Maintained cleanliness in patient rooms and common areas daily.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed safety protocols to ensure a hygienic environment for patients and staff.
- Used cleaning chemicals following proper guidelines.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Maintained and organized cleaning supplies stock.
- Restocked supplies in restrooms and patient areas regularly.
- Emptied trash receptacles throughout the property.
- Assisted with laundry services, ensuring proper handling of linens and garments.
- Assisted in laundry services including washing, drying, and folding linens.
- Addressed guest requests for housekeeping services.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Interacted pleasantly with clients and guests when performing daily duties.
- Collaborated with healthcare staff to address cleanliness needs and enhance patient satisfaction.
- Reported maintenance issues promptly to ensure facility upkeep.
- Trained new staff on cleaning procedures and safety standards.
- Trained new employees on operational procedures and safety standards.
- Conducted inspections to maintain high cleanliness and sanitation standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Streamlined workflows to improve service quality and support team efficiency.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coordinated staff schedules to optimize workforce deployment and coverage.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Resolved customer complaints regarding housekeeping services through prompt investigation and action.
- Collaborated with other departments to ensure smooth operations across facilities.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Housekeeper/Supervisor
Heartland Of Ann Arbor
Ann Arbor
06.2011 - 07.2013
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Supervised daily cleaning operations to maintain high hygiene standards.
- Inspected resident rooms for cleanliness and safety compliance, ensuring high standards were met.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Ensured adherence to health regulations in all housekeeping activities at the facility.
- Trained and mentored new housekeeping staff on best practices.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Reviewed and ordered supplies like linens and amenities to maintain adequate stock levels.
- Collaborated with nursing staff to address specific resident needs regarding cleanliness.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Verified each completed room against standard plans to maintain consistency.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Shift Supervisor/Manager/Personal Assistant
Diversified Services Group
Toledo
06.2008 - 05.2011
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained new staff on safety protocols and operational procedures.
- Coordinated shift schedules to optimize staffing levels and coverage.
- Monitored inventory levels to maintain adequate supplies for operations.
- Facilitated regular team meetings to address concerns, share updates, and strengthen team cohesion.
- Resolved employee conflicts to maintain a positive work environment.
- Ensured compliance with company policies and industry regulations during shifts.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained accurate records of daily transactions and deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Monitored security and enforced loss prevention strategies during shift.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Evaluated and performed equipment maintenance to support operational goals.
- Trained new employees on company policies and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Determined budgets, production goals and rates based on company policies and requirements.
- Created training programs for staff on best practices and safety standards to enhance operational compliance.
- Oversaw budget management for departmental resources and expenditures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Negotiated contracts with vendors to ensure timely delivery of goods and services, supporting uninterrupted operations.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led a team of 10-15 employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assisted with project management tasks, ensuring deadlines were met efficiently.
- Ran errands to help with daily tasks, enabling the employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Maintained clerical correspondence via email and phone.
- Managed office supplies inventory and placed orders when necessary.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Scanned documents into electronic format for storage in a secure database system.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Processed invoices related to business expenses incurred by the executive team.
- Assisted in the hiring and onboarding process of new staff, providing training and support.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Prepared invoices and drafted memos for executives.
Education
High School Diploma -
Lakeview High School
Lakeview, MI05-1995
Skills
- Patient care
- Medication administration
- Mobility assistance
- Personal hygiene support
- Safety monitoring
- Care coordination
- Care planning
- Staff training
- Attention to detail
- Payroll processing
- Human resources management
- Recruitment and hiring
- Self motivation
- Inventory management
- Scheduling coordination
- Customer service
- Staff supervision
- Performance evaluations
- Recruiting and interviewing
- Shift scheduling
Military
United States Air Force 1995-1998
Timeline
Home Health Aide
Toledo Home Health Services LLC
04.2022 - 04.2026
Butcher/Manager
Ali's Meat Market
08.2018 - 03.2022
Housekeeper/Weekend Supervisor
Cookeville Regional Medical Center
03.2014 - 06.2015
Housekeeper/Supervisor
Heartland Of Ann Arbor
06.2011 - 07.2013
Shift Supervisor/Manager/Personal Assistant
Diversified Services Group
06.2008 - 05.2011
High School Diploma -
Lakeview High School