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Carle Khavari
Clinton Township
Summary
Adept at multitasking and time management, I excelled at Henry Ford Health System by enhancing patient satisfaction and streamlining operations. Recognized for outstanding collaboration and HIPAA compliance, I significantly improved service delivery, achieving high patient and team acclaim. My proactive approach and dedication to professional development set me apart, driving substantial improvements in healthcare delivery.
Overview
17
17
years of professional experience
Work History
Lead Clinical Service Representative
Henry Ford Health System
08.2013 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Provided compassionate care to patients across diverse age groups and medical conditions.
- Provided vital support during emergency situations, remaining calm under pressure and ensuring proper protocols were followed for optimal patient outcomes.
- Conducted thorough insurance verification to minimize billing errors and ensure prompt payment of services rendered.
- Facilitated seamless communication between patients, healthcare providers, and administrative staff by maintaining organized documentation of patient interactions.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
- Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.
- Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
- Received recognition for outstanding performance as a Clinical Service Representative, consistently receiving positive feedback from both patients and colleagues alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Patient Account Representative
Henry Ford Health Systems
04.2012 - 08.2013
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Medical Office Clerk
Park Place Pediatrics
10.2007 - 12.2011
- Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
- Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
- Increased overall efficiency of the office through implementation of improved filing systems for easy access to vital documents.
- Provided exceptional customer service while handling front desk duties such as greeting visitors, checking IDs, guiding them through the registration process.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Education
No Degree - General Studies
Macomb Community College
Warren, MIGraduate Certificate - Law Office Managment/Paralegal Studies
Academy of Court Reporting
Southfield MI06-1990
Skills
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
Interests
Timeline
Lead Clinical Service Representative
Henry Ford Health System
08.2013 - Current
Patient Account Representative
Henry Ford Health Systems
04.2012 - 08.2013
Medical Office Clerk
Park Place Pediatrics
10.2007 - 12.2011
No Degree - General Studies
Macomb Community College
Graduate Certificate - Law Office Managment/Paralegal Studies
Academy of Court Reporting
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