Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Carlea Baughn

Spokane

Summary

Detail-oriented security officer with experience in monitoring premises and responding to emergencies. Skilled in team collaboration and problem-solving, leading to improved security protocols and enhanced guest safety. Results-driven security professional known for exceptional customer service and effective communication. Experienced in enforcing policies while maintaining a welcoming atmosphere, ready to leverage expertise to enhance security and guest satisfaction. Dedicated security professional with strong skills in safety compliance, emergency response, and customer service. Proven ability to coordinate security measures and train personnel, ensuring a safe and welcoming environment for all.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Officer

Davidson Hotels & Resorts
Spokane
03.2022 - Current
  • Monitored premises to ensure safety and security of guests and staff.
  • Conducted regular patrols to identify potential security risks and hazards.
  • Responded promptly to emergencies, coordinating with law enforcement as needed.
  • Maintained accurate logs of daily activities and incidents for record-keeping.
  • Assisted guests with inquiries while providing a welcoming atmosphere.
  • Enforced hotel policies and procedures to maintain a safe environment.
  • Collaborated with team members to improve overall security measures and protocols.
  • Trained new security personnel on procedures and best practices for safety compliance.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security related activities.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Coordinated with law enforcement during investigations and emergencies.
  • Documented incidents and prepared detailed reports for management review.
  • Detected and recorded suspicious employee activities.
  • Conducted regular inspections of equipment such as locks, cameras, alarm systems. to ensure proper functioning at all times.

Security Officer

Northern Quest Resort & Casino Spokane
Spokane
10.2020 - 01.2022
  • Monitored casino premises to ensure safety and security of guests and staff.
  • Conducted regular patrols to deter criminal activity and maintain order.
  • Responded promptly to incidents, providing assistance and coordinating with local authorities.
  • Enforced casino policies and procedures to uphold a safe environment for all patrons.
  • Collaborated with team members to address guest concerns and resolve conflicts effectively.
  • Documented incidents and prepared reports for management review and analysis.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Wrote reports of daily activities, equipment or property damage and presence of unauthorized persons.
  • Monitored cash transactions and ensured that all gaming regulations were followed at all times.
  • Identified suspicious individuals attempting to gain access into restricted areas without proper authorization.
  • Escorted high-value patrons through the casino when requested by management.
  • Assisted with investigations conducted by law enforcement agencies regarding criminal activities occurring within the casino premises.
  • Interacted with guests in order to provide exceptional customer service experience.
  • Provided assistance with crowd control during special events or promotions held at the casino.
  • Utilized radio communication systems for effective communication between other security personnel and departments.
  • Completed daily incident reports detailing any unusual occurrences or violations of policy.
  • Called police or fire departments in cases of emergency.
  • Conducted regular surveillance of casino floor, monitored security cameras and identified suspicious behavior.
  • Maintained a visible presence on the casino floor to deter any potential criminal activity.
  • Inspected employee bags before entering restricted areas of the casino.
  • Responded quickly to emergency situations such as fights or medical emergencies.
  • Issued warnings for minor infractions such as smoking inside non-smoking areas.
  • Patrolled assigned areas of the casino to ensure safety and security of guests, employees, and property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
  • Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.

Restaurant Hostess

Northern Quest Resort & Casino Spokane
Spokane
03.2020 - 10.2020
  • Greeted and seated guests promptly upon arrival.
  • Managed reservation system and organized seating charts effectively.
  • Coordinated with kitchen staff to communicate guest needs efficiently.
  • Handled guest inquiries and resolved complaints courteously.
  • Maintained cleanliness and organization of the front-of-house area.
  • Assisted servers during busy shifts by managing waitlists and seating flow.
  • Trained new hostesses on procedures and customer service standards.
  • Monitored dining room atmosphere to ensure a welcoming environment.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Stewardess

Lindblad Expeditions
Seattle
12.2019 - 02.2020
  • Provided exceptional customer service to guests during voyages.
  • Assisted in meal preparation and service for passengers and crew.
  • Maintained cleanliness and organization in guest cabins and common areas.
  • Coordinated activities and excursions for guests, enhancing their experience.
  • Managed inventory of supplies, ensuring adequate stock for operations.
  • Collaborated with the kitchen team to meet dietary requirements and preferences.
  • Conducted safety drills and ensured compliance with maritime regulations.
  • Greeted passengers and provided assistance with boarding procedures.
  • Reported any mechanical problems or malfunctions to captain immediately upon discovery.
  • Responded to guest inquiries and resolved issues with professionalism and care.
  • Provided first aid when necessary following established guidelines from medical personnel.
  • Provided guests with information on onboard amenities, activities, services and entertainment options.

Front Desk Supervisor

Muv Fitness
Spokane
02.2019 - 09.2019
  • Greeted members and guests with a friendly and welcoming attitude.
  • Managed front desk operations and ensured smooth check-in processes.
  • Scheduled appointments for personal trainers and fitness classes efficiently.
  • Answered phone calls and responded to inquiries regarding services offered.
  • Maintained cleanliness and organization of reception area and waiting space.
  • Processed membership registrations and payments using management software.
  • Assisted in promoting special events and membership drives to clients.
  • Provided information on fitness programs, services, and facility amenities effectively.
  • Maintained an organized filing system for tracking member information such as contact details, payment records and attendance logs.
  • Ensured all areas of the facility were clean and tidy at all times including reception area, lobby, locker rooms.
  • Created daily reports of sales transactions and tracked inventory levels of merchandise items sold at the front desk.
  • Performed administrative duties such as typing up documents or creating spreadsheets in Microsoft Office programs like Word and Excel.
  • Followed safety protocols when handling hazardous materials such as cleaning supplies or chemicals used in pool maintenance activities.
  • Monitored access control systems to prevent unauthorized entry into restricted areas of the gym.
  • Assisted customers with inquiries regarding membership packages, fees and other questions related to the facility.
  • Initiated promotional campaigns through social media platforms like Facebook or Instagram to increase brand awareness among potential customers.

Education

High School Diploma -

Northwest Christian
Colbert
06-2016

Skills

  • Team collaboration
  • Report writing
  • Attention to detail
  • Effective communication
  • Customer service
  • Problem solving
  • Staff training

Affiliations

  • 2x Nationally Qualified Bodybuilder
  • Competitive Slam Poet City Champion 2019 and 2020
  • Self Published Author 2018 'If You Give A Sad Girl a Lawnmower' and went on statewide book tour in 2019
  • Has a personal weight loss of over 120lbs showing Drive, Dedication and Success

Certification

  • CPR/Lifesaver Certified

Accomplishments

  • 3x Top Three Finisher at Empire Classic, a popular PNW bodybuilding show
  • 2x Top 2 Finisher at Empire Classic

Timeline

Security Officer

Davidson Hotels & Resorts
03.2022 - Current

Security Officer

Northern Quest Resort & Casino Spokane
10.2020 - 01.2022

Restaurant Hostess

Northern Quest Resort & Casino Spokane
03.2020 - 10.2020

Stewardess

Lindblad Expeditions
12.2019 - 02.2020

Front Desk Supervisor

Muv Fitness
02.2019 - 09.2019

High School Diploma -

Northwest Christian

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