Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlea Carrell

Silsbee,TX

Summary

Dynamic and dependable professional with a proven track record at Walmart, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective communication and problem resolution. Adaptable and detail-oriented, skilled in multitasking and maintaining composure under pressure, ensuring high-quality service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Home Maker

My Kids
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Host, Cashier, and Security Team

Walmart
01.2020 - 12.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Team Lead

McDonald’s
01.2019 - 09.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Education

Diploma -

Silsbee High School
Silsbee, TX
05.2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Problem resolution
  • Verbal communication

Timeline

Home Maker

My Kids
08.2022 - Current

Host, Cashier, and Security Team

Walmart
01.2020 - 12.2020

Team Lead

McDonald’s
01.2019 - 09.2019

Diploma -

Silsbee High School

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