Hi, I’m
Carlea Jones
Administrative Professional
Delaware County,PA
Summary
Goal driven and successful professional seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
14
Customer Service
12
MS Office
Work History
CityTeam Ministries
Volunteer Coordinator
09.2021 - 08.2024
Job overview
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
CityTeam Ministries
Administrative Assistant
10.2017 - 09.2021
Job overview
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Alliance Marketing Partners
Brand Representative
06.2016 - 03.2020
Job overview
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Communicated product information with confidence and educated consumers about company.
Pennsylvania Resources Council
Energy Education Representative
01.2010 - 01.2014
Job overview
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Communicated product information with confidence and educated consumers about company.
- Engaged guests in conversation explaining money saving practices.
Education
Computer Learning Centers, IncPhiladelphia, PA
Specialized Technology from Information Technology
George Washington High SchoolPhiladelphia, PA
High School Diploma
Skills
- Project Scheduling
- Project Management
- Customer Relations
- Customer relationship development
- Client Relationship Building
- Data entry proficiency
- Meeting deadlines
- Microsoft Office Suite
- Multi-Line Telephone Systems
- Organization
- Written Communication
- Verbal Communication
- Multitasking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Volunteer Coordinator
CityTeam Ministries
09.2021 - 08.2024
Administrative Assistant
CityTeam Ministries
10.2017 - 09.2021
Brand Representative
Alliance Marketing Partners
06.2016 - 03.2020
Energy Education Representative
Pennsylvania Resources Council
01.2010 - 01.2014
Computer Learning Centers, Inc
Specialized Technology from Information Technology
George Washington High School
High School Diploma
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