MS Teams, Epicenter, SendSS, OKTA, Outlook Prism, Navi Net, Alpha, EMR Systems, Novel, Acesis,
Carlean Rideout
HealthCare Administration/ Client Services/ Patient Care
Locust Grove,GA
Summary
Compassionate Community Health Worker with 10+ years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Epidemiologist Associate/Case Investigator
Georgia Department of Public Health
09.2020 - Current
- Performs entry-level epidemiology work in public health disease investigations, data analysis, and surveillance activities in collaboration with medical facilities
- Investigates and monitors complex sources of suspected infections and communicable diseases, determining the original source, ensuring infection control, and assisting in reducing transmission and leading less experienced staff
- Interview persons with suspected and active known communicable disease to identify potential contacts, source of infection and location of transmission
- Identify, record and report outbreaks and cluster in the community and schools and escalate any risk where necessary
- Provide health education and guidance to prevent ongoing transmission, educate patients on condition, provide support and resources when needed within the local community
- Implement core disease control measures on isolation and quarantine for patients and family members.
- Worked closely with government agencies to ensure timely reporting of communicable diseases according to established guidelines.
Residential Counselor/Asst Manager
Morning Star Group Homes
07.2005 - 01.2019
- Work in a stressful and pressure filled male forensic group home
- Assisted clients with mental health and physical disabilities with daily tasks
- Provide counseling to clients
- Scheduling of client appointments/visitations
- Accompanying and transporting clients with visitations and appointments
- Verify all visitors' I.D.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Residential Aide
Divine Light LGBTQ Home for Hope
12.2017 - 08.2018
- Complete daily reports and maintain logbook, sign-in sheets, incident reports and other documents as assigned
- Conduct facility checks for security
- Coordinate shelter activities with clients, ADL assessment, assisted clients with activities for daily living
- Administered resident's AOD screenings, distributed prescription medication, maintained medication log.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
Program Specialist
American Rehabilitation Counseling Center
10.2015 - 11.2017
- Review development and monitoring of individual service care plans
- Ensure the provisions of individual clinical healthcare and other specialized services
- Ensure the day-to-day operation of program services in accordance with agency and government regulations
- Maintain working relationships with families, supports coordinators and other agencies.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
Health Unit Clerk Coordinator
Einstein Healthcare Network
11.2014 - 07.2016
- Collaborated and consulted with physicians, nurses, and other healthcare workers
- Transcribed physician's orders utilizing knowledge of basic medical terminology
- Maintained and prepared patient medical records, paper charts, treatment plans and computer files
- Completed admission, transfer and discharge; upon discharge scheduled follow-up appointments
- Performed receptionist duties, general clerical, and unit support activities to maintain smooth flow and function
- Managed all computers equipment organized and stored unit supplies
- Recorded, ordered, and labeled specimens and lab cultures
- Entered staffing assignments, census records, and maintained patient bed count log.
- Increased accuracy of medication administration records by diligently transcribing physician orders.
- Assisted in developing new procedures for health unit clerks, resulting in increased productivity and streamlined processes.
Patient Registrar
Abington Memorial Hospital
02.2011 - 08.2013
- Facilitate patient inquiries and intake process; maintained accurate records of patient care, condition, progress and concerns to ensure appropriate studies were conducted and completed
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Ensure all medical documents were organized, filed and input into EMR
- Answered call lights and aided in patient comfort and safety
- Assisted with patient transfer and ambulation; maintained bed availability and facilitated service information
- Entered and verified demographics and billing information; collected balances and confirmed third party billing
- Monitored expiration of medical supplies and medications.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Education
Associate of Applied Science: ECE - Child Development & Education
Community College of Philadelphia
Philadelphia, PA05.2006
Skills
- Patient, family, client care
- MS Teams, epicenter, SendSS, OKTA, Outlook
- Switchboard OPR
- Billing/time Sheets and Accounts Payable
- Counseling and client service
- MS Word, MS Excel Power Point
- Prism, Navi Net, Alpha (Knowledgeable); EMR, MAR Systems, Novel, Acesis, and EPIC
- Trend Monitoring
- Disease trend knowledge
References
REFERENCES AVAILABLE UPON REQUEST
Certification
- Certified Contact Tracer , Johns Hopkins University - 08-2020
- Certified HIPPA Compliance, [Department of Public Health] - 09-2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of in the development of a coalition for long Term Care Facilities.
- Achieved by completing storied organized and entered data for four public county school districts outbreak cases with accuracy and efficiency.
Software
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company Culture401k matchPaid sick leaveHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingPaid time offCareer advancementWork from home optionTeam Building / Company RetreatsFlexible work hours4-day work weekWork-life balanceQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Advocacy
Timeline
Epidemiologist Associate/Case Investigator
Georgia Department of Public Health
09.2020 - Current
Residential Aide
Divine Light LGBTQ Home for Hope
12.2017 - 08.2018
Program Specialist
American Rehabilitation Counseling Center
10.2015 - 11.2017
Health Unit Clerk Coordinator
Einstein Healthcare Network
11.2014 - 07.2016
Patient Registrar
Abington Memorial Hospital
02.2011 - 08.2013
Residential Counselor/Asst Manager
Morning Star Group Homes
07.2005 - 01.2019
Associate of Applied Science: ECE - Child Development & Education
Community College of Philadelphia
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