Carlee Carlson
Pittsgrove
Summary
Strong background in customer service and a commitment to safety, professionalism, and reliability. Excelling in conflict resolution and workflow optimization in multifaceted customer service lines. Recognized for enhancing team work satisfaction through effective communication and training initiatives. Adept at multi-tasking in high-pressure environments, ensuring operational efficiency and a positive attitude experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wawa
07.2022 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Maintained cleanliness and organization of the store environment to enhance customer experience.
- Assisted in training new employees on customer service protocols and operational procedures.
Housekeeper
Hampton Inn By Hilton
05.2022 - 08.2022
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained new staff on best practices for room cleaning and safety protocols.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Maintained inventory of cleaning supplies, ensuring availability for daily tasks.
Waitress
Malaga Diner
05.2021 - 03.2022
- Provided customer service to ensure guest satisfaction and repeat business.
- Managed multi-tasking in high-pressure environments while maintaining attention to detail.
- Collaborated with kitchen staff to coordinate timely meal delivery and enhance dining experience.
- Assisted in training new team members on menu offerings and service protocols.
Education
High School Diploma -
A.P. Schalick High School
Pittsgrove, NJ06-2022
Skills
- Strong Communication and Customer Service skills
- Physically fit and able to carry out day to day operations
- Quick, effective decision making skills
- Conflict resolution
- Workflow optimization
- Time management
- Team collaboration
- Multi-tasking capabilities
Timeline
Customer Service Representative
Wawa
07.2022 - Current
Housekeeper
Hampton Inn By Hilton
05.2022 - 08.2022
Waitress
Malaga Diner
05.2021 - 03.2022
High School Diploma -
A.P. Schalick High School