Carlee McConnell
Operations Supervisor
Fairfax Station,VA
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Operations Supervisor
Stuart Dean Company
Falls Church, VA
04.2019 - Current
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Oversaw day-to-day operations, including supervising 38-person team across 15 sites.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Developed and deepened relationships with customers, vendors and internal management.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Monitored supply chain and managed all logistics functions for company.
- Motivated and trained employees to maximize team productivity.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Scheduled employees for 5am - 12am/midnight shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted warehouse and field operations efficiency by overseeing dispatching and setting optimal employee schedules.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Operations Assistant
Stuart Dean Company
Falls Church, VA
09.2016 - 04.2019
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organized and modeled data to assist management in making key decisions.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Prepared and proofread reports detailing operations activities.
- Boosted customer experiences by delivering superior customer service and issue resolution.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
- Collected, arranged and input information into database system.
Customer Service Representative
Servarus Systems
Fairfax, VA
12.2013 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with up to 50 calls in queue per minute.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into the employee portal.
- Observed strict procedures to maintain data and plan participant confidentiality in compliance with HIPAA regulations.
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
Administrative Assistant
Metro Reporters Inc
Washington, DC
06.2004 - 03.2012
- Proofread and reviewed transcripts as well as processed documents for delivery.
- Oversaw HR functions; organized client and employee files scheduling personnel based on their strengths and specific skill set, and managed the day-to-day operations of the office.
- Experienced working in a team environment when under tight deadlines.
- Prepared billing statements and invoices for projects utilizing QuickBooks, manage payment schedules for reporters and process all payments and deposits.
- Communicated effectively with employees as well as clients over the phone and in person, assisting them with any questions and/or concerns they had.
Education
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
Richmond, VA 09.2007 - 12.2011
Skills
Customer Relations
Employee scheduling
Inventory management
Work flow planning
Data analysis
Cost reduction and containment
Superb time management skills
Employee relations and conflict resolution
P&L Management
Vendor sourcing
Timeline
Operations Supervisor
Stuart Dean Company
04.2019 - Current
Operations Assistant
Stuart Dean Company
09.2016 - 04.2019
Customer Service Representative
Servarus Systems
12.2013 - 07.2015
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
09.2007 - 12.2011
Administrative Assistant
Metro Reporters Inc
06.2004 - 03.2012