Carlee Mooney
Bennington
Summary
Versatile and dedicated Senior Care Support Specialist with extensive experience delivering high-touch, HIPAA-compliant customer service in fast-paced healthcare environments. Known for exceptional client assistance, effective communication, and a consistently positive demeanor. Adept at resolving complex issues, facilitating medical requests, and providing empathetic support while maintaining the highest standards of professionalism. Self-motivated with strong organizational and problem-solving skills, and a proven ability to adapt to changing needs, collaborate with teams, and address diverse patient requirements with attention to detail and compassion.
Overview
10
10
years of professional experience
Work History
Senior Care Support Specialist
WorldClinic
03.2023 - 09.2024
- Deliver high-touch customer service while adhering to HIPAA compliance standards.
- Coordinate appointments, facilitate medication and lab orders, and manage electronic medical records (EMR).
- Resolve issues promptly to maintain service excellence and handle critical situations effectively.
- Onboard C-suite executives, ensuring seamless integration of services.
- Train new employees in customer service protocols and company procedures.
- Collaborate across departments to resolve customer inquiries efficiently.
- Demonstrate reliability in on-call rotations, providing effective problem resolution outside regular business hours.
- Anticipate client needs and provide tailored solutions to enhance satisfaction.
- Build trust and rapport through professional and empathetic communication.
Care Support Representative
WorldClinic
06.2022 - 03.2023
- Provided high-touch customer service and maintained strict adherence to HIPAA standards.
- Coordinated urgent imaging, lab orders, and specialist referrals.
- Managed medication requests and prior authorizations, supporting timely patient care.
- Maintained confidentiality and trust with sensitive information.
- Addressed issues promptly and collaborated with departments to resolve inquiries efficiently.
Care Support Associate
WorldClinic
01.2022 - 06.2022
- Delivered timely customer service via phone, email, and video, adhering to HIPAA regulations.
- Coordinated and facilitated urgent medical requests, ensuring efficient scheduling and support.
- Managed EMR documentation with accuracy and compliance.
Bakery Department Manager
Shaws And Star Market
07.2020 - 12.2021
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
Assistant Bakery Manager
Shaws And Star Market
09.2014 - 07.2020
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
Education
Associate of Science - Accounting
NHTI
Concord, NH05-2019
Associate of Science - General Studies
NHTI
Concord, NH05-2019
Skills
- Training and coaching
- Recordkeeping skills
- Client communication
- Data entry
- Documentation and reporting
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Attention to detail
- Highly professional
Timeline
Senior Care Support Specialist
WorldClinic
03.2023 - 09.2024
Care Support Representative
WorldClinic
06.2022 - 03.2023
Care Support Associate
WorldClinic
01.2022 - 06.2022
Bakery Department Manager
Shaws And Star Market
07.2020 - 12.2021
Assistant Bakery Manager
Shaws And Star Market
09.2014 - 07.2020
Associate of Science - Accounting
NHTI
Associate of Science - General Studies
NHTI
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