Carlee Moore
Marion,AR
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Receptionist
Midsouth Medicine
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, organizing charts, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cosmetology Student
Paul Mitchell The School Memphis
09.2022 - Current
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Achieved a high level of customer retention through exceptional communication, time management, and problem-solving skills.
- Contributed to the growth of the salon''s clientele by promoting services through social media platforms and word-of-mouth referrals.
- Collaborated with team members to deliver outstanding customer service, ensuring seamless experiences for clients from start to finish.
- Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Managed time effectively to accommodate multiple appointments within a single day without compromising quality or customer satisfaction levels.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
Private Nanny
Personal Employer
08.2022 - 08.2023
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
Server
Kamp Karefree
03.2022 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Education
High School Diploma -
Paul Mitchell The School- Memphis, Tn
Memphis, TN09.2024
High School Diploma -
Marion Senior High School
Marion, AR05.2022
Skills
- Clerical Support
- Project Coordination
- Data Entry
- Bookkeeping
- Office Management
- Scheduling
- File Management
- Mail Handling
- Office Equipment Operations
- Multi-Line Telephone Systems
- Information Protection
- Service-Oriented Mindset
- Schedule Management
- Greeting and Seating Clients
- Documentation and Reporting
- Supply Management
- Tech-Savvy
- Customer/Client Relations
Affiliations
- Cosmotology School
Timeline
Receptionist
Midsouth Medicine
08.2023 - Current
Cosmetology Student
Paul Mitchell The School Memphis
09.2022 - Current
Private Nanny
Personal Employer
08.2022 - 08.2023
Server
Kamp Karefree
03.2022 - 08.2022
High School Diploma -
Paul Mitchell The School- Memphis, Tn
High School Diploma -
Marion Senior High School
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